Joyride HarnessReviews of joyrideharness.com

I am unhappy with this company. I received the harness and unfortunately it was the wrong size. I sent back the harness and requested to exchange for another size. They received the harness and confirmed it was accepted and that they would be sending a replacement within 7-10 business days. Today I still have not received the item and they cannot find the order number or exchange number. Also, There is no customer service number. It’s always through email. It looks I will unfortunately need to involve my credit company to assist which is ridiculous.

One of the worst customer service experiences. I'm just trying to exchange a harness that was the wrong size. It's been one month with 5 or 6 emails where no one has responded, two chats online, and no one can help make a simple fix or respond to me.

The dog harness itself I thought was good design, but they have never sent the extra lighted dog tag. I believe this may be a Chinese company or a foreign company. Had no phone number when we tried to call.

Been waiting for my harnesses for quite awhile now. No response....... After reading the recent negative reviews I’m getting a bit worried.

My XXL puppy (7 months old) hated this thing and chewed right through the front strap (like butter) in a few unsupervised moments. The front strap is smooth shiny thin material with Velcro on the inside. When I put it on him, it did not look comfortable. I adjusted it (experienced harness user here!) and watched him walk around, sit and lay down. The harness didn’t fit well to begin with and in our testing it out time he tore right through it. Junk! I would not recommend this harness for large breed dogs, especially young ones that might chew on it. (My pup does not have a chewing problem, he chews his toys -and cardboard:)

We originally bought the same harness from Puglife. Maybe the same company, but it worked well, just got worn. So this new one, that we've had since July, is really useless. The belly strap is made of a material that slips and slides and our strong australian shepherd could easily come out of it. We've tried and tried to make it work and probably now we cannot return it. Our experience with the company is terrible, with no real person to talk to and in response to our complaint they just send emails that suggest videos on how to put it on. It's a shame, but DON'T BUY THE HARNESS OR USE THIS COMPANY.

I received this harness and realized right away that my small 6.5 lb dog did not like it. I tried calling but they do not answer your call and you cannot leave a message. the Help link on their email does not work and there is no Chat on their website either. I requested a return shipping label, which I must pay for, so it really isn't free returns. Terrible customer service!!!! Of course I took the labels off to use them. Who know you had to keep them even if your dog only used the items twice. Terrible company!!!!

I really wanted to give this harness a try, but was very disappointed. My dog pulled like crazy, and slipped out twice. When I contacted them to initiate a return, their site clearly states ***Returns/exchanges WILL NOT BE ACCEPTED unless they have the original TAGS ATTACHED and are free of dog hair.*** So, you have to return it w/o trying it. This product is NOT guaranteed, despite what they say, and is twice the cost of better harnesses available on Amazon.