Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

Lyn A.
Jul 31, 2024
My dog absolutely loves her harness!
My dog absolutely loves her harness! Or should I say harnesses? She has more than one to go with the season. She knows that when her harness comes out it's time for a walk, and her harness is so much more comfortable than her martingale collar. There have been times when she won't let me take it off, so she sleeps with it on! Best of all, her harness is constructed so well that I know that she can't get loose while she is wearing it. I highly recommend Joyride Harnesses. ❤️
Response from Joyride HarnessOct 29, 2024
Thank you so much for your fantastic review! We’re thrilled to hear that your dog loves her harnesses and finds them comfortable for walks (and even for sleeping!). It’s great to know that you feel secure knowing she can’t get loose while wearing them. We truly appreciate your recommendation and are glad to have you as part of the Joyride family. If you need anything else, just let us know! ❤️🐾
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Sandi D.
Jul 17, 2024
Lousy design and poor customer service…
Lousy design and poor customer service on the lighted harness! It is very difficult to charge and the cable split apart from struggling with insertion. When I alerted joyride of this they called it uncovered wear and tear. will no longer buy from this company!
Response from Joyride HarnessOct 29, 2024
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the lighted harness and the charging issues you encountered. We understand your frustration, especially when a product doesn’t meet your expectations. While we strive to provide quality products, we do have specific warranty guidelines, particularly regarding wear and tear, similar to how companies like Apple do not cover charging cables. We want to ensure our customers are satisfied and appreciate your input as we continually work to improve our designs and customer service. If there's anything else we can do to assist you or if you have further concerns, please let us know. We appreciate your feedback and hope to regain your trust in the future.
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Carol S.
Jul 15, 2024
Please check out the photos of the Joy…
Please check out the photos of the Joy Ride harness. My Great Dane “Hector”ripped apart the harness and ran off. It is not durable for a strong dog. I was denied any replacement. Company does not care about their customers and useless harness that tore apart. Photos of damaged harness will not upload in the area provided below.
Response from Joyride HarnessOct 29, 2024
Thank you for your feedback, and I'm sorry to hear about your experience with the harness. We understand how concerning it is when a harness doesn't hold up, especially with a strong dog like Hector. However, we cannot cover damage caused by another dog or from rough play, as this falls outside our warranty guidelines. We strive to provide quality products and customer support, and we’re disappointed to hear that you feel we didn’t meet your expectations in this case. If you’d like to discuss your concerns further or explore alternative options, please feel free to reach out. We value your feedback and hope to improve your experience in the future.
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Brittany S.
Jul 4, 2024
It’s a YES from
This is my second Joyride Harness. First one I bought is still in great condition, we decided to have one at the front and back door. Holds my Bully perfectly, gives me great control, and is comfortable for my boy.
Response from Joyride HarnessOct 29, 2024
Thank you for your glowing review! We’re thrilled to hear that you're on your second Joyride harness and that the first one is still in great condition. It’s wonderful to know that our harness provides comfort and control for your Bully. Having one at both the front and back door sounds like a smart choice! If you ever need anything else, feel free to reach out. Happy walking!
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Tammy B.
Jul 4, 2024
We love these harnesses for our dogs
We love these harnesses for our dogs! The ordering process is easy and they arrive quickly with no issues. Thank you Joyride for making such a great product!
Response from Joyride HarnessOct 29, 2024
Thank you for your wonderful feedback! We’re so glad to hear that you love our harnesses and that the ordering process was easy and efficient. Your support means a lot to us! If you ever need anything else or have more feedback to share, don’t hesitate to reach out. Happy adventures with your dogs!
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Mike A.
Jul 4, 2024
Great Product
Great Product
Response from Joyride HarnessOct 29, 2024
Thank you for your concise and positive feedback! We're thrilled to hear you think so highly of our product. If you have any questions or need assistance, feel free to reach out. We appreciate your support!
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Jessica M.
Jun 8, 2024
Awesome harness
Awesome harness! Got a light up ones for my pug and my Brussels. Easy on and off and the size was right on. Love love love! !
Response from Joyride HarnessOct 29, 2024
Thank you for your awesome review! We’re so happy to hear that the light-up harnesses are working well for your pug and Brussels. It’s great to know that you find them easy to use and that the sizing was spot on. Your enthusiasm means a lot to us—thank you for choosing Joyride! If you need anything else, feel free to reach out. Happy walks!
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Char C.
May 31, 2024
The worst customer service
The worst customer service. Would not recommend this company to my dog owner friends. Was in the hospital from surgery when the 60 day return window occurred and although they asked me to send a picture of the unused harness they still refused to allow me to return it.
Response from Joyride HarnessOct 29, 2024
I'm sorry to hear about your experience, and I appreciate you sharing your feedback. I understand how frustrating this situation must be, especially during a challenging time like recovery from surgery. Unfortunately, I don’t see any order information or return request associated with your account. Our policy does require returns to be initiated within the 60-day window, and while we do our best to accommodate special circumstances, we also have guidelines to follow. If you’d like, we can look into your specific situation further. Please reach out directly, and we’ll do our best to assist you. Thank you for your understanding, and we wish you a smooth recovery.
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