Gabby
No Joy in Joyous
No Joy in Joyous. For some the program appears to work, (or employees write reviews) sadly most are taken advantage of. The company always responds with pleasantries, states of of intent to improve, yet simply they are not improving. Never has Joyous outlined their "steps to improve". Getting involved with this company has the potential to worsen all conditions you are seeking medical care for. This company has few employees likely the founders are running and ruining it all. Their business model is simply to contract out all -in essence this organization is just a general contactor. They sell your information to doctors that prescribe. They give your information to 'other" "partners" to maintain an Artificial Intelligence database. The company goes through great lengths to not provide actual program support,..,they even state the ONLY means of contact or communication is via text or email. The company response to both text or e-mail is only canned comments that fail to address the reason for contact by the patient. Never fear though,.....they are always "working" on improvements.....yet the success of alleged work is NOT noticable. Joyous manages a community forum for their patients. This forum is FULL of customer issues, complaints, and concerns. Joyous has never "stepped up to the plate" and resolved or mitigated any issues in this forum. When a company practices open deceit, just imagine how crooked they are behind the scenes and their patients back.....these are doctors who under oath promised to do no harm. Joyous has inflicted more harm and emotional distress than necessary. In essence, the company provides you a doctor, that you will never be able to contact except through Joyous. Does that sound bizarre, imagine having a doctor that you can only contact through Joyous, most of these "doctors" are unable to be found when searching their credentials......shady at best. Another interesting fact,...Joyous does not post their doctors on their website either.....exactly what are they hiding?????
Response from Joyous - Low-Dose Ketamine TreatmentMar 20, 2024
We sincerely appreciate you taking the time to share your honest concerns and experiences. We want to extend our sincerest apologies if our services have not met your expectations. At Joyous, we are deeply committed to improving health and well-being, and feedback like yours is crucial for us to understand where we can make significant improvements. Regarding our efforts to improve, we understand the importance of transparency and would like to assure you that we are actively working on enhancing our services, including improving communication channels to be more responsive and effective. We take your feedback regarding our support and communication methods seriously and are exploring various ways to make our support more accessible and helpful. Your mention of concerns around data privacy and the use of AI databases is something we take very seriously. We adhere strictly to HIPAA guidelines and ensure we are fully compliant with privacy laws and standards. The structure of our service model is designed to provide flexibility and access to quality care, and we regret if this aspect has not been clear or satisfactory. We're committed to clarity and transparency about our operations and the qualifications of the healthcare professionals within our network. We truly value the community we've built and the feedback provided in our forum. The patient portal is meant to be a safe space for everyone to express themselves. We acknowledge the issues raised and are dedicated to addressing them proactively and privately. We understand the importance of trust and reliability in healthcare, and we strive to uphold the highest standards of ethical and compassionate care. We invite you to reach out to us directly so we can learn more about your experience here: https://www.joyous.team/joyous-experience. Your feedback is instrumental in helping us to improve, and we are eager to make things right for you and our community. Best, Joyous Team