AP
Fraudulent company
Fraudulent company. They fraudulently charged my credit card double what I ordered and refused to correct their mistake. Additionally, the dress I did order and receive is not accurate to the photos. Materials are cheap. Finishings are cheap. Ugly. If you like nice things and quality companies I don’t recommend. Shady. The below response is inaccurate. I wrote a review on their site for the dress addressing the quality and they did not publish it. I am sure this happens regularly. Their reviews are positive on their site because they do not allow negative reviews to be shown, obviously. In fact, I just reaffirmed they have zero reviews on their site for the dress I’m talking about - likely because no one has submitted positive reviews, only negative. Unfortunately, making up false information is not helpful to their company but just reaffirms what I am bringing up. Additionally, they placed an unauthorized charge on my credit card. They have since been blocked to prevent this fraudulent behavior from recurring. Completely untrustworthy. If they wanted to fix the issue they could. The dress has still never been worn and there is no way it ever will be because it is cheap and ugly. They are welcome to have it back for a refund but they refused this. Ridiculous.
Response from JoyfolieApr 28, 2026
Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with your experience. Upon further review of your account and order history, we can confirm that two separate orders were placed and successfully authorized at checkout, each containing items that were processed and fulfilled accordingly. Because these were completed purchases authorized by the payment method used, this is not a duplicate or incorrect charge on our end, as we do not have the ability to modify or duplicate orders once they are submitted by the customer. We also reviewed our previous correspondence with you, and at that time, no concerns regarding the quality or accuracy of the item were raised directly with our support team, and this was only mentioned in your review. We truly wish this feedback had been shared earlier so we could have had the opportunity to assist you right away. That said, we’re sorry to hear the items did not meet your expectations. The dress you are referring to is actually one of our best-selling styles, and it has been widely loved by many of our customers, with frequent requests for restocks due to its popularity. We always aim to provide accurate product photos and quality pieces, and we understand that fit, fabric perception, and styling can feel different in person depending on personal preference.