Just received my dress and I’m absolutely in love 🤍
The quality is truly великолепное — every detail feels so well made and luxurious. The bustier top pairs perfectly with the dress, it’s such a beautiful combination.
Now I can’t wait for my upcoming horse photoshoot… I already know this look is going to make a statement
Response from JoyfolieMar 26, 2026
We’re thrilled to hear you love your dress! 🤍 It sounds like the bustier and dress combination will make your horse photoshoot truly unforgettable. Thank you for sharing your excitement! ✨
ES
Esther S.
Lovely dresses
Lovely dresses
Response from JoyfolieMar 24, 2026
Thank you so much! 💛 We’re so happy to hear you love the dresses—your support means a lot to us!
CM
Christi M.
Beautiful styles
Beautiful styles! I’m constantly getting compliments on my cardigan! I always make sure to direct them here too! :)
Response from JoyfolieMar 24, 2026
Thank you so much! 💛 We love hearing that you’re getting compliments—and we truly appreciate you recommending us to others. That means the world to us!
TD
Taylor D.
Misleading and unethical practices
I purchased for the first time from this company on March 13. All items other than one were full price. I made sure to check the return policy, which states:
“ Q: Is my return eligible for a refund?
A: Full priced items qualify for a refund, store credit, or exchange.”
I did not read on, as my order fell into that category. It isn’t until you read further into the policy that actually, that’s a complete lie - full price items are not eligible for return if a promo code is used. This is beyond misleading and is clearly used to fool people. Why such a bizarre policy that I completely outside the standard for retail? These are still full priced items; a promo just took a discount off the total.
Regardless, I emailed asking for a one time exception to make a return back to my form of payment. I ordered a few more items than I typical would I have so that I could get an idea of the materials and fit. And I liked the items! It’s just that only one dress fit me. At the time of me asking this request, I still planned to order in the future especially is they offered kind and reasonable customer service in this matter.
After multiple emails, they refuse. I am asking for a small return and refund, around $200, and they refuse to work with me.
I have now reported to BBB and attorney general and am working my way through reviews and social media. Really disgusting and misleading practices. Don’t gaslight customers into thinking this is normal when you are clearly phrasing your verbiage to fool them and be misleading.
Response from JoyfolieMar 24, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation has been.
We’d like to clarify that our return policy is always made available to customers and is also accessible during checkout prior to completing a purchase. While full-priced items are generally eligible for a refund, this is further clarified in the same policy page—specifically that orders where a promo code, discount, or email code has been applied are no longer eligible for a refund to the original form of payment. This information is outlined directly after the full-price return section, and can be reviewed in full here: https://www.joyfolie.com/pages/policies
We understand that this may not have been your expectation, and we sincerely regret any confusion caused. In line with our policy, the available options we offered were to proceed with a return for store credit or an exchange. Additionally, we shared the option to resell items through our resale platform, which many customers use to recoup their funds.
We always aim to be as transparent and consistent as possible in applying our policies to ensure fairness to all customers. That said, we truly appreciate your feedback and will continue to review how we communicate these details moving forward.
ME
Marina E.
The clothes I have purchased from there…
The clothes I have purchased from there have been great quality and just as pictured on the website. The product descriptions have been reliable. The size guide is accurate and they always mention if something runs small or large.
Response from JoyfolieMar 23, 2026
Thank you so much for your kind words! 💛 We’re thrilled to hear that you’ve had a great experience with the quality, product descriptions, and sizing accuracy—that truly means a lot to us.
We’re especially glad the size guide and fit notes have been helpful for you. Your feedback reassures us that we’re on the right track, and we’ll continue working hard to provide the best possible experience. We appreciate your support and look forward to serving you again soon!
VW
Vanessa W.
I purchased 2 of the June impact…
I purchased 2 of the June impact dresses for my client wardrobe. They are by far my most chosen dresses for pregnant and not pregnant women! It is so versatile and works in every setting! Best purchase!
Response from JoyfolieMar 20, 2026
We truly appreciate your feedback! 💕 It’s great to know the June Impact dresses have been such a go-to choice and have proven to be both versatile and reliable for your wardrobe.
JA
Jess A.
I love the new releases dress
I love the new releases dress. It's good that Joyfolie has something to offer. Customer service is also superb!
Response from JoyfolieMar 20, 2026
Thank you for your kind words! 🌸 We’re happy our new dresses and customer service met your expectations, and we appreciate you sharing your experience. ✨
JU
Juliana
Wonderful customer service
Wonderful customer service. Their team members are very responsive, and super helpful. That makes such a difference compared to all other companies who answer with robotic responses.
I love the dresses! So beautiful!
Can't wait to wear my latest one!
Response from JoyfolieMar 20, 2026
We’re so glad to hear you had such a positive experience with our team! 💖 It means a lot to know our support feels personal and helpful, and we’re thrilled you love your dresses.
