Journey BikesReviews of journeybikes.com

Bike is nice and I am enjoying riding, but. One problem. After assembling the bike and blowing up the tires, I rode about 50 feet and the front tire flattened. I took the wheel to the bike shop , with the flat for repair. The technician said the rim did not have the thin rubber membrane around the rim that protects the tube from tearing on the holes on the rim. I am glad I didn’t get far. Also, I hope the rear rim has one. So far so good. Can someone tell me if the left front shock is supposed to have a cover on it like the right? I seem to have a difficult time communicating with Journey. Phone or email.

Good communication. Bike arrived damaged in shipment and replacement parts were promptly delivered. I have yet to complete the bike assembly as I had to leave for a month. I’m anxious to get back and work on finishing and learning to use the bike.

My wife ordered a replacement part for her bike paid over $100.00 for the part. The order was placed 3/11/2023 and never received the part. We have left messages at the number posted on their website twice. We have emailed several times to only get one response. On 3/16/2023 someone named Oliver replied that the part would be ship by Monday 3/20/2023 Nothing has been received yet. All I’m asking is for the part or a refund to my account. It would be good business practice to at least respond to emails or phone calls!!

Was purchased for my wife.. Bike is very nice. Soild welds. My Directions were useless as they were impossible to read (blurry). I'm glad the box had pictures lol. Strong motor im 250ish LBS and it pushed me up the step hills in my neighborhood. It was slow going but it did the job.

The company's quick response to my emails and the customer service was great.

Good contact - Delivered on time - fair price- Honest would use again

This is my 2nd purchase your service is outstanding the bike is well built I am looking forward to riding the trails near me in the very near future

Not too thrilled with Journey bikes so far. My wife and I purchased two ebikes from them last Christmas and we still haven't received them. Good luck with trying to reach anyone in customer service. I keep on getting a pacifying response saying your bikes should be on this next shipment. A bunch of broken promises.