Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.
Journey Bikes (journeybikes.com) has 151 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Ron H.
Ordered the bike at posted price and they called and said the order had to be canceled because it shouldn’t have been posted at that price. Did reorder it for the extra roughly 300$ by told them in an email that they should honor the price posted, it was the 3rd one I’ve bought from journey
reneinvt
I understand the bike was on back order but there were multiple times I did not get a response when I communicated.
Response from Journey BikesJan 13, 2023
Hey Rene, We're really sorry to hear that you had this experience — we strive to ensure that customer satisfaction is above all else. We've just checked our records and cannot see any communication from you — please do let me know how you have contacted us so that we can ensure that no communication is missed in the future. Apologies & Best Wishes, The Journey Bikes Team
Arthur H.
Have not received bike... only a simple email about stuck in shipping. But my card was charged full amount.
Response from Journey BikesApr 27, 2021
Arthur, Thanks so much for your continued patience! The shipping mess that originated with the Suez Canal mishap is still causing cascading delays but we finally have a definitive container date from X-Treme. The update we got from them is that their containers will be offloaded by the 5th of May. They'll be doing their best to ship all of the backordered bikes out to customers shortly thereafter. Your order puts you in queue for delivery and we are doing everything we can to expedite the process. Really, thank you so much for sticking with us. It's been a frustrating experience for all involved! Also, I wanted to personally apologize to you about the charge issue. Unfortunately the way it works with our system and pretty much all of our colleagues is that credit card authorizations can only be held for 7 days for compliance. It's different with an online retailer like Amazon that saves your credit card information in your user account. If we could not charge your card until items are shipped we absolutely would. Most of the time it's not an issue because the bikes ship out much faster normally. This year has been a real doozy. Thanks so much for understanding!
Patty G.
Still waiting for my bike. Hope it arrives someday.
Response from Journey BikesApr 27, 2021
Patty, Thanks so much for your continued patience! The shipping mess that originated with the Suez Canal mishap is still causing cascading delays but we finally have a definitive container date from X-Treme. The update we got from them is that their containers will be offloaded by the 5th of May. They'll be doing their best to ship all of the backordered bikes out to customers shortly thereafter. Your order puts you in queue for delivery and we are doing everything we can to expedite the process. Really, thank you so much for sticking with us. It's a frustrating experience for all involved!
Charles M.
Sent me the wrong color. Wanted red and silver, got 2 red ones
Marvin B.
They didn't have the bike I ordered so there you go!!!
Response from Journey BikesMar 5, 2021
Our sincerest apologies that your item was out of stock Marvin!
