Journey BikesReviews of journeybikes.com

Journey bikes was seamless from ordering online through delivery. It is a bit of challenge regarding communication to discuss and issue as assembling the bike. They did respond to email just a bit longer (days) than anticipated. Bike was what was advertised and delivered.

We love the bike. But when your guys packaged the bike they damaged the back fender. It is broken. It was not broken in shipping. Because the box and the packaging was not damaged. I still have not heard anything about you replacing the fender!

Love the new bike. Wife is loving it and every Sunday we take long rides to the beach.

First, my bike was very badly damaged. The box was a mess and don’t know if it’s because of the warehouse or UPS. Trying to contact anyone at JourneyBikes is beyond frustrating. It’s taken me a week to get a response about what I need to do with this damaged bike. I would expect better for the prices of my electric bike. Now, I have to wait for God knows how long to get a replacement.

I'm very happy with the bike, but I can't do 5 stars due to the time it took to put together and I can't get the front fender to fit. Customer service from the manufacturer wants video proof. So, wish I had done that prior to giving up and removing it. Back to the drawing board. The bike however, works well and is fun to use. I recommend going straight to YouTube for assembly instructions. Both my husband and I concluded the included instructions were not helpful at all.

Speedy shipping and overall great value.

We love our bikes and customer service from Journey was great. The only thing was that the manufacturer took a lot longer to ship than expected. I don’t think that had anything to do with Journey.

The loci cycle is great..keep it up..