Mark O.
Poor customer service
Poor customer service. Misleading add. Salesperson could have told me that 36v bike was going on sale in one week.
Response from Journey BikesJan 13, 2023
Hi Mark, Very sorry to hear that you have had this experience with us. Upon reviewing our records and conversations with our team — you regretted purchasing the 24v ebikes and wanted to purchase the 36v instead. We provide all of our information on the website, and often don't receive information about upcoming sales until 24-48 hours before they go live so we did not have this information at the time of you communicating with our customer care team. We do everything we can to ensure customer satisfaction but we cannot make a decision for you when it comes to which ebike you choose to purchase. We hope that you enjoy the ebikes that you have purchased and are open to helping you get the best out of the ebikes that you did purchase. Regards, The Journey Bikes Team