Journey BikesReviews of journeybikes.com

Ordered an e-bike battery. Money was withdrawn from my credit card, then returned. No explanation given.

The bike is wonderful. It reaches speed, brakes and everything. The shipping is lacking. I have a scratched battery because of loose packaging and not secured to the frame. But I love it anyway.

There was no communication about an order that was not fulfilled during the 7-10 days quoted on their website. My purchase was on 11/15/2025 for a replacement battery that wasn't immediately available directly from the bike manufacturer. I waited approximately two weeks for an email with shipping information, and heard nothing. Next, I used their website's contact page and requested a status update; no reply. On 12/5/2025, I emailed them directly. BTW, the online chat feature doesn't work, and there is no phone number to contact them, which I find annoying and adds to the lack of trust I have in this company. This could have been handled efficiently by speaking to a person. Almost immediately on 12/5, I received a reply claiming to have already emailed me, claiming, "We sent a message a few weeks ago. The battery is backordered and won't be available until mid December." I checked spam, and nothing was there either. Again, how about calling me since there was going to be a long delay? Crazy how I got a reply when emailing directly, yet not when using their contact form. Perhaps they need to update their website; either way, it's suspicious. Sunday, 12/7, I received another email: "I just got an email from Nakto. The battery is at sea - they are expecting it in the warehouse in 4 weeks. I'm so sorry for the delay but it's on its way. I'll let you know as soon as I ship it." Make note, this would not be mid-December as I was told in the previous email. At that point, I lost all trust in their ability to fulfill my order at all and requested a full refund. They agreed and still screwed that up by issuing only a partial refund, shorting me the $20 shipping fee. When I emailed to ask for an explanation, I was ghosted once again. Their customer service is abominable to say the least. As it's the holidays, I haven't followed up; my time is worth more than $20 at this point. All of this has led me to a one-star review based on my experience and a heads-up for any customer looking for recommendations. I still believe that if Journey Bikes had a phone number I could use to speak with a live person, it would have been an entirely different experience, and most likely, even with the backorder delay I could have easily checked on, it would have led to a satisfied customer. Lastly, I hope holding onto my $20 was worth it.

I love the malibu bikes. The batteries cut out once in a while but it's the only battery to fit...so i keep buying them. Or i would have to get another bike.

Sent the wrong bike and have not responded to my 5 emails and phone calls

I bought a Greattan trike that weighs 153 lbs with battery. This trike rack is rated for 150 lbs. Tight but works. The rack is large enough for this monster etrike. The only thing I did to modify it was use a ramp for the center where the front wheel goes. That way I just drive it onto the rack. I will say it took quite some time to assemble the rack.

Outstanding bike shop

Great service and communication! Perfect for my trike! Thank you!