JOLYNReviews of jolynclothing.com

I made a purchase from Jolyn on 7/4/22 for $158.04. This order, #JOLYN114529 arrived on 7/12/22 and I tried on the items. The sizing was very off based on the measurements on their website so I decided to return most of the items, since they had a return policy listed. My return credits came out to $124.50, minus $10.85 shipping label fee, resulting in an expected refund of $113.90. Accepting that my action of returning the items I had purchased would result in a refund, I chose to proceed with the return. I was under the expectation that doing so would happen on a reasonable timeline. My package was listed as delivered on July 27th, well within the 30 day return window. I communicated with Jolyn customer service about the return on 8/4/22, 8/16/22, 8/18/22, 9/1/22, and 9/11/22 and have seen no progress. I was first told to wait 1-3 weeks. I’ve since been told they have changed their return process and are processing all returns manually in the order they were received. I have been given no specific timeline of when to expect my return, and it has now been two months. I would either like for my return to be processed, or for the items to be sent back to me so I can sell them secondhand myself since this is ridiculous.

Hi, my 16yr old daughter spend her birthday money purchasing two suits from Jolyn. We are trying to contact the company to find out where the package is, as she place the order on 9/4 and it is now 9/21. I have communicated via customer email and have received two emails asking if we had the correct address. And I have messaged on FB and received no communication. I cannot believe this level of customer service is deemed acceptable by this company.

Like many others the returns are an absolute joke. It’s not surprising you can’t call to talk to anybody. I mailed back an order on 8/12/22. My order was delivered to the company on 8/19/22. Today is 9/20/22 and my return still hasn’t been processed. This isn’t my first negative return experience but it’s by far the worst. I absolutely will never buy anything directly from Jolyn again. Ever. Seriously, ever.

Never in my life have I ever seen so many people write in for the EXACT SAME REASON AS ME!! I reached out to customer service and got a response saying “Once delivered to our Returns department, please allow an additional 1-3 weeks for your return to be processed and refunded. We receive hundreds of returns daily and our Returns department does their best to sort through them as quickly as possible.” That I’ll receive an email notification when that occurs. They claimed I would receive a refund within 1-3 business days… it’s now been 4 weeks and nothing! So that’s a lie, and feels like a scam! My refund needs to be processed now, or I have no other choice than to report this as FRAUD. UPDATE: Sept. 15th - a rep, Jay, reached out to manually process my refund. Sept 17th - the original CS rep, Mae, replied back to me saying she “was gone, but now back & ready to help. But I see your refund has already been processed.” Sept 18th - refund officially hits my bank

I’d give no stars if I could. I am currently experiencing the same issue tons of other customers are experiencing with the refund “delay”. PLEASE do better, Jolyn. Your swimsuits are great quality but your accounting department is severely lacking. I am also short of at least $75 in my bank because of you guys. Please do better, please.

First they said their return system was down, then it was back up, now they are saying this: "We appreciate your patience, and our team is aware of the issue. We are currently working through processing all returns manually in the order that they were received, and are doing our best to process these as efficiently and timely as possible. Once your return is processed, you’ll receive a detailed email with your refund details." They've had the returned suit since July 30. And their website states: The refund will be processed within 2-3 business days and the original form of payment will be refunded. Debating legal action. This is not ok. UPDATE TO REPLY BELOW: I can reply to your request for information via Trustpilot's request. Better yet, feel free to respond to PayPal's request for information regarding my claim. Even better, make good on all your emails to me promising a refund. If you really want more information about the situation per your reply, feel free to check in with your customer service department instead of requesting information from Trustpilot.

I would rate a 0 if I had the option. This company has written fraud all over it. I purchased one bathing suit based on my measurements and when I received it, the bathing suit was too small. They don’t have an exchange option only returns (which charges you a lot to return). I decided to reorder another bathing suit and decided I no longer wanted to deal with the hassle so I emailed them to cancel my order. Following the instructions they state via website about canceling orders, they still charged my card. I have returned all bathing suits and only received $22 back. I purchased a total of 5 bathing suits and that is all I received back from this POS of a company. Where is the integrity of companies now a days!? Absolutely absurd. DO NOT WASTE YOUR TIME BUYING, POOR QUALITY, SCAMMERS!

This company is a total scam. I sent back two returns, one of them over 6 weeks ago, the other a month ago and I have yet to receive a refund. I am currently out $250 that I am extreme stressed I will never get back at this point. Their customer service is the absolute worst I have ever experienced in my life. I had a question recently that I sent 3 follow up emails about and they still never responded. They say to be patient because they are a small company, but being a small company does not mean it is okay for you to steal money from your customers by not honoring the return policy stated on the website. I genuinely would not be surprised if they are intentionally difficult about returns in order to steal money from their customers. I like their products but I am NEVER spending another dollar at Jolyn. Please save yourself time, stress, and money, and do not buy anything from them. It is not worth it.