JOLYNReviews of jolynclothing.com

Horrific experience with this company. It is a scam and they have been purposely stealing money from customers for years now under the guise of “problems with their refund system.” They have literally said this to customers since at least 2020 and it’s still happening. You follow their return policy, the email you informing you they will refund to your original form of payment, then wait a few months (so that you can’t dispute it with your credit card company), then claim they had some issue and insist you accept store credit, then refer to the store credit as a refund which it is not. Then they condescend you and say that you’re “frustrated” because “things didn’t work out as you expected.” They could simply mail a check or do a PayPal transfer, and if they were an honest company that’s what they’d do. They get bad reviews taken down by claiming their review site is only for their flagship store and that all bad reviews are for their online company.

Do NOT BUY FROM JOYLN This is the worst experience dealing with an online retailer. I try to cancel order within minutes and there is no way for me to do that, I asked to change the order, there is no way, I emailed to cancel the order, sorry it’s too late.. And now Jolyn has audacity to tell me that I can return but I will have to pay the return shipping. Why this business is so arrogant? Do they have any place for customer service?

Trying to get assistance from their customer service department to resolve any issues is like watching a glacier move.

I wish I had read reviews of the company before buying. Their size chart is way off. Suits run 1-2 sizes smaller than the measurements listed on the chart. Customer service is inane, refusing to acknowledge the deep problems in their deceptive sizing. Even though too-small suits are their fault, and even though customer service eventually admitted that the chart is wrong, they will not refund shipping to you, or return shipping. They do not facilitate exchanges at their expense. They call themselves a small athlete-owned business. It seems more like an experienced shyster-run racket. These problems have been going on for a while.

I ordered a suit on September 27th 2021, it first did not ship when I was told it was going to ship. Then once I received it, it was far too small. I have shopped their many times in the past and I bought the same size and it was just far too small. So i returned it. I placed it in the mail October 11th. I was told 2 weeks before I would see my return (store credit, because at the time I was planning to get the next size-maybe 2 sizes more). I emailed several times over the course of 2 months. Each time the same person saying the same thing. Sorry! Give us 2 weeks! Nope!!! I just got my return DECEMBER 9th 2021. And to compensate for their mistake they sent me 15% off coupon in november but that expired December 1st, what was the point? I couldn’t even use it. Never ever shopping here again. Sold the gift card to a friend in discount because I didn’t want it anymore. Done with this company.

They have a terrible return policy and their sizing guide is not accurate. The return window begins from day of purchase rather than day of delivery, and with a short return window of 30 days and frequent shipping delays due to covid the window is significantly shorter or possibly non-existent if your delivery is delayed (mine was two weeks). The worst part is that they won't even let me exchange the suits for the correct size so I am stuck paying for two bikinis that don't fit me. I would never order from this company ever again and I do not recommend them to others.

A friend who I surf with told me about Jolyn bcuz I asked how she kept her bottom on when we have bigger waves..lol. I was sold on their bottoms has a "DRAWSTRING" I placed my order July 16 (if over $75 is free shipping) I received order July 26. My order was three items (2 bottoms size S n 1 top size M) based on their model size. My Andy bottom size small fit but the Moonlight bikini size small was more like a little girl's bottom. I reached out to them about returning the Moonlight bottom and also let them know that the bottom they send was not only too small but it didn't have the DRAWSTRING! I have to pay to return which they less it from the price of the item also My bad I didn't read the return policy which "YOU GET UR STORE CREDIT IN 45 DAYS!

Beware of Jolyn's advertisement of UPS 2nd Day Air shipping for which you will pay an extra $21.40 and that is actually NOT 2nd day shipping. After letting Jolyn know that my package had not been delivered in 2 days (after shipping), I was simply told that their 2nd Day Air delivery takes anywhere from 2 - 4 days. All in all, I placed my order very early in the morning on Friday, July 16 and I finally received my package on July 26 - 10 days later - even after paying $21.40 for express 2nd day shipping.