JOLYNReviews of jolynclothing.com

Jolyn received my return SIX weeks ago. I have yet to be refunded for my return. I contacted the company via email, apparently the only way to get a hold of anybody, and was told this is due to a “system change.” Their website clearly states refunds are processed within 1 to 3 business days. Never buying from this company again.

Bathing suits were too small. Returned it at my own cost. I have been emailing many times for my refund as there is no phone number to talk to a live person. To date, still nothing.

How long does it take to get a reply. I requested a return label yesterday I did not get one thank you

I have spent so much time, money and effort trying to get one top and one bottom that fit. After finding out how the return policy works with my first return of a pair of way too small bottoms (I normally wear an xs/s and ended up wearing a LARGE)...the next order I placed to get bottoms that fit included THREE bottoms (one M and two L in different styles...the L's fit completely different size-wise...the inconsistency is insane). BUT I ordered three at once hoping ONE would fit. It did, but then the first time I wore the top and bottom at a pool party I was kinda resting my arms on a boogie board and the whole front of my bikini top is RUINED (I thought this stuff was made for water sports anyway!). It picked like crazy. I used a fuzz eater and it put a hole in the top it was so bad. SO I just ordered a new top and I'm just going to be extra careful with what I do in it. I felt so invested after purchasing one top that is ruined and a total of FOUR bottoms that I just want to be able to wear it at this point. UGH. I will NEVER buy anything from this company again. Not to mention you can't even search all of the colors in the filter. I got strawberry and it's not even listed. So you have to look at EACH one to see if it's available in that color. I'm beyond annoyed. I never really write reviews like this either. I'd rather spend more money somewhere else.

Customer service is extremely disappointing. I have been a customer with Jolyn for years and have bought many suits for the swim team but I have been lucky that they always fit, the return process is very inconvenient and having the customer pay for the shipping label discourages me from wanting to place another order. The fact that you don't do exchanges also does the same thing. As a customer, it feels like you don't want to sell us products. The customer service email is trash, they are very unhelpful and are not willing to allow you to exchange anything for another size if it doesn't fit. you have to buy it again (if you got it on sale now you have to pay full price, and pay the 8$ shipping fee for the first order 6$ fee for the return, and AGAIN 8$ for the new item. I have always supported the brand but after this experience, I can no longer say that I would recommend buying from them again. UPDATE After writing this review they decided to reach out to me and give me a refund for the return shipping and allow me to re-purchase at the same price. However, it has now been over a month since I returned this item and no refund has reached my account. The website says it will take 2-3 days and when I emailed after that they said 1-3 weeks. It has now been well past both of those deadlines. I had hoped after they reached out to me, but once again I am very disappointed.

You have to hit one star to make a review. This company is a scam. There is no customer service phone number. The only way to communicate is via an email with customer service in the same country where Jolyn is located. When you send an email to customer service the response sends you back to the Jolyn website. Buyer beware If your a Pro Surfer why would you want to be involved with a company that has no care,respect, nor customer support for its customers??

The measurement guide on the website is off. They don't do exchanges. Getting store credit offers no benefits. One of the worst spammers I've ever encountered in email. But they can't answer your emails, I'm guessing they get a lot since their business model doesn't make a whole lot of sense. Had I been able to get an exchange, they'd have gotten my sale. Since it was a whole dam process they wanted to drag out til the end of summer and their price increase they lost my sale and I spent double elsewhere.

Same as all the others. Horribe experience. Horrible return policy. Nonexistent customer service. Do not buy from them.