Holistic healthcare for your total well-beingAccess inclusive and convenient healthcare services, encompassing physical and mental health. Your comprehensive healthcare, simplified. We offer dermatology, glp-1s, weight loss services, mental health, primary care, and telehealth services in all 50 states!
Join Pomegranate (joinpomegranate.com) has 213 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
joinpomegranate.com
Website
joinpomegranate.com
Category
Clinics
Location
Jacksonville, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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Compounded Tirzepatide arrived warm. Agent on phone said it should not have exceeded room temperature. But it was 80° outside. Rep acknowledged the medication should not have arrived this way, but said there was nothing she could do. I demanded to speak with the pharmacist. Never got a call back from the pharmacist.
MS
Marissa S.
They do not make anything right if…
They do not make anything right if something goes wrong. They'll blame you. If you've ever had any other compounded tirz not from bpi, bpi will feel like injecting water. I bought 3 months worth after being on lumi meds mfv tirz+b12 and the bpi is a waste of money and I even titrated up. I'm probably going to just throw it away. They also didn't titrate me for the 3 months even though I chose titration. And they just blamed me even though they don't even show you your prescribed dosage until after its already shipped. It's the cheapest for a reason. Still a waste of money.
RJ
Rogan J.
Stay away - very bad experience
I was excited to try Pomegranate based on strong online reviews. I was very disappointed by the actual experience.
Minor gripe: their online portal and website are clunky and hard to navigate. For example, I clicked my browser back button to try to fix a problem, and it had me start the entire process over. It also resulted in me being double-charged. Their customer service was nice enough to refund one of the charges, though.
Second minor gripe: the chat function on their website is broken. I left multiple messages, but no one got back to me until I sent an email.
My main problem is the "medical" call, for which they charged me $75 (and would not issue a refund). For background, I'm pursuing the compounded pharmacy route because the 2.5mg LillyDirect dose for Zepbound caused severe side effects. My goal is to start at a much lower dose, and work my way up.
It was clear that the RN I met with hadn't reviewed either my lab results or the message that I sent. Her first question was whether I'm on any weight loss medications right now. I tried to tell her about my experience with Zepbound, but she didn't seem that interested. She wanted a yes or no answer, even though my situation was neither a yes nor a no.
Then she asked me what dosage I wanted. I told her that I was hoping to start at 0.5mg and then work my way up. She then told me that the lowest dose they do is 1mg. I told her that I didn't understand -- if they're multi-dose vials, why couldn't I just take 0.5mg? We went round and round about this a few times (she couldn't seem to understand what I was saying), and then she suddenly said "oh that's fine, we can do 0.5 mg, how many months do you want?"
It was oddly argumentative, and it really felt like she wasn't listening to me.
At that point, I told her that this didn't seem like a medical consultation at all, it felt more like a sales call to just push me into buying their product.
I decided Pomegranate wasn't the right fit for me, and ended the call.
This strikes me as a poorly run company that's just trying to pump out prescriptions, rather than a service that actually cares about matching me with the best medication and dosage. Especially disappointing when they're charging extra for a consultation that many other services provide for free.
And here's the kicker -- I told customer service that I was unhappy with my experience, and they asked if I wanted to "discuss a resolution." I said I'd be willing to meet with another provider, and they thanked me for that feedback, and then nothing from them ever again.
AS
Andy S.
Bad pharmacy
I now need to return my order because of their med recall
TR
Tracy
I heard about them on Reddit
I heard about them on Reddit, and it seemed a great way to save money on the GLP-1. Unfortunately, after my signing up and my filling out their questionnaire, where I indicated I had already been on the med...they did not fill the prescription. Instead, a few days went by and I checked in only to find that they stopped the process, because "for an unknown" reason, they thought I wanted my old pharmacy. Not true. Then this customer service person who was trying to convince me that it was cool that it would be another 7-10 days (I have the emails and I did not receive the meds in what the email promised),was clueless. I said absolutely not and to cancel. They have repeatedly argued with me and said no refunds--when they've done ZERO. And now it will be a chargeback, I have the proof of their original promise. It is quite literally two and a half weeks later. I let Pomegranate know I went to another pharmacy and miraculously the new company sent me the meds immediately.
ST
Stephanie
I give pomegranate a 1 star if I could…
I give pomegranate a 1 star if I could I would give zero. I have had 5 people sign up with them which I have never received the discount for referring them. Then they started 3 of them at such a low dose when they had proof there were already on medication. They get people to get a 6 months supply or 3 months by telling them they will not be able to fill it and when there told the low dose isn’t working they say they can increase the units but they will run out faster. They are very good at scamming people. I work health care so I know they should be asking the patients for medical records to see all the medications there taking on top of there bloodwork this way they can prescribe a higher dose with less units but then they wouldn’t be able to trick there patients and get them to spend more money. I also get vitamin injections from them which is the worst. They never show up on time once got lost. I even got a call from the pharmacy trying to get me to pay on top of paying pomegranate. Don’t sign up with these people even look at TikTok you’ll see how many people use to rep them have left because they couldn’t take the lying.
ME
Melissa
Do your research!
I signed up and paid the membership fee, but was unable to book an appointment. I immediately started digging into this business more and found lots of reviews stating that people paid for their memberships and medications, but never received any medication. I immediately emailed the company to request a refund, however the email was ignored. I reached out to customer service on the website 24 hours after signing up to request a refund once again and cancel my membership based on services not rendered. I was denied a refund and cancelation.
I wish I had done more research before signing up. I will now have to dispute the charge with my bank and cancel my card so they cannot charge me again.
I would be happy to remove this review upon success refund and cancelation of my membership.
DG
Debbie G.
Do not Join
Do not Join! This is a scam the they advertise that you pay a monthly fee and the cost of the glp refill. But they actually charge you the 69 everytime you request a refill. Some months you will request a refill twice a month the and the change you the 69 “monthly fee” again! They has happened to me more than once. I switched providers today. I should have did this months ago when they first did this.