Eric C.
My experience has been okay if I’m…
My experience has been okay if I’m being completely honest. Probably more of a 2.25. The price is great compared with others and I too was told the service is great. My initial appointments were okay, but there’s been a LOT of communication issues. I missed taking my shot for 2 weeks because the representative failed to put in my order. I get reminders for our monthly appointment, that they schedule without checking with me. It’s always for a particular time and day, yet at that time I always get ghosted. I found out today those specific “appointments” with multiple reminders don’t require a call or anything. Then why send it and have me set aside the time, responding to reminders that I’ll be available, if you aren’t going to call or communicate??? Needless to say, it’s weird and poor communication. There’s been a LOt more communication mishaps and I actually fired them and told them to terminate my plan as they were being overly difficult and non-responsive, but then they had an about face and reached out that they could fix it and would do so immediately. I don’t like playing games and want “simple” in my life. I don’t like conflict or complaining or leaving poor reviews, but was asked to complete this and wanted to be honest and transparent. Am I a customer for life, probably not, but am I still with them because they seem to be the best solution for now, yes.
Response from Join PomegranateSep 27, 2024
Hello, we are so sorry you had this experience. Please send an email to [email protected], or give us a call at 813-419-1189 to speak to a live representative and we will do our best to make it right!




