HomebaseReviews of joinhomebase.com

Watch out !! Business owner here who cares, when I signed up for homebase payroll, they seemed on top of everything. Once they received my membership and set me up I had the worst service for the entire year. All calls are out of the county. You will NEVER get the same person again via phone or via email. You will NEVER be able to talk to the department that actually handles payroll. They messed up my tax returns in 2025 and 2026. Do yourself a favor and save time, go with somsone else...anyone else.

Homebase scheduling is excellent and works very well for our team. However, their payroll service needs significant improvement. There is no way to speak directly with someone knowledgeable about payroll or tax matters. Instead, support representatives must open a ticket, and it often takes several days—or longer—to receive a response. It feels like there has been little effort on Homebase’s part to improve this process or provide more timely, accessible payroll support.

WTAF?! When I signed up for payroll services, Homebase was a slick operation. Their support was to tier. Real humans, prompt and attentive. Apparently, they ditched that model for a no service, waste your time, bullshit model where you get no actual support. I JUST NEED TO SUBMIT MY PAYROLL. Basic questions, zero answers. I wish I could leave them effective yesterday.

We signed up for Homebase Payroll (joinhomebase.com) in March 2025 and were asked to provide historical payroll data for Jan–Mar 2025 so they could file accurately for the entire Q1 2025 (and the rest of the year). We provided everything requested and they still ignored the historical payroll and only filed starting from our signup date. Not long after, we received an IRS notice saying we had overpaid payroll tax by ~$10,000 because Homebase did not file for the full quarter as they were supposed to. We contacted Homebase immediately (first outreach was April 2025) and the experience since then has been unbelievably frustrating. Weeks to months of silence between replies Constant “we’re waiting on the tax team” (seems outsourced) with no timeline or accountability Could not reach a real person until December 2025 When we finally spoke to someone, they didn’t understand the issue, couldn’t explain the numbers, and basically told us to contact the IRS ourselves In the meantime, the IRS issued the $10,000 refund check (because Homebase’s filings were wrong). We were advised to reject/return it since the payment was correct but getting Homebase to properly fix the filings has been a nightmare. Even worse: Homebase later produced an “adjustment,” and we were hit with a “tax variance collection” of $3,230.69, with no clear explanation of how that amount was calculated or why it was taken. Their own update referenced an amended tax collection initiated around 09/19/2025, and we received “adjustment reports” for Q1/Q2, but the numbers still don’t reconcile and we still haven’t received a coherent explanation or a real resolution. After nearly a year of chasing this, we are still stuck trying to untangle Homebase’s payroll tax errors for a problem Homebase created. The December “representative” said they would escalate and get back to us… and we still haven’t heard back months later. Bottom line: This has been expensive, stressful, and totally unacceptable for a payroll provider. I would not recommend Homebase Payroll to any business owner who needs accurate tax filing and timely support.

Love this app. Best scheduling app for restaurants

solid piece of software

Homebase has been a game changer for our business. It’s easy to use and has made scheduling, time tracking, and team communication so much more efficient. Our team picked it up quickly, and customer support has been great. Highly recommend Homebase for any business looking to simplify team management.

Worst company Ever!! They will take unauthorized payments out of your personal account and then try to justify it with a whole bunch of talk that doesn’t make sense. Money that never belonged to them or even came from them.