Homebase Reviews | Read Customer Reviews of joinhomebase.com

Homebase Reviews | Read Customer Reviews of joinhomebase.com

Homebase reviews

Showing 20 reviews with 3 stars · Clear filters

Diana R.
Oct 19, 2026
Not everyone helps
I join on Friday and was very disappointed I felt they were giving me the round around. I was trying to learn the app and called for help. I ask for videos to learn to use it in schedules and timecards well they gave me instructions as how to get there, but not what I wanted. Today I called back to cancel and the lady that help me today was so helpful, her name is Preious so nice and attentive. She helped me all the way through.
Response from HomebaseOct 20, 2026
Diana, we are so sorry your first experience felt like the runaround — that is not the welcome you deserved when you were just trying to learn. We are so glad Preious was able to turn things around completely and show you what our support can truly look and feel like. If there is anything we can do to earn back your business, we genuinely mean that and would love the opportunity. Thank you for being the best part of Homebase!
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Lisa
Oct 14, 2026
It's fine
It's fine, and there are a lot of intuitive features, however, it requires a lot from management in terms of approvals and it lacks flexibility for some settings (why do the unavailability setting have to be continuous for example?) The app is also crashing multiple members of my team's Iphones (and they are up to date and not that old). It does more than we need (I don't need payroll and HR) and less at the same time. Homebase will be a temporary fix while we continue to look for a straight forward smart scheduling platform.
Response from HomebaseOct 15, 2026
Lisa, thank you for this thoughtful and detailed feedback — the approval flow, inflexible unavailability settings, and iPhone crashes are all things that genuinely help us improve and we are passing every bit of it along to our team. We are sorry the experience has felt like more than you need in some areas and not enough in others, and we understand that is a frustrating place to be. If you ever want to walk through everything together, please reach out at support.joinhomebase.com/s/ and we would love the chance to help. Thank you for being the best part of Homebase!
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Krys D.
Sep 20, 2026
The app has been extremely glitchy with…
The app has been extremely glitchy with a lot of issues the part almost two weeks.
Response from HomebaseOct 5, 2026
Krys, we are so sorry for the glitchy experience over the past two weeks — that is not at all what we want for you. One of our reps was able to reach out and we hope things are fully resolved by now. If you are still running into any issues please reach out at support.joinhomebase.com/s/ and we will get it sorted right away. Thank you for being the best part of Homebase!
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New G.
Aug 1, 2026
Before we were able to resolve the…
Before we were able to resolve the issue, I had to call three separate times. During my first two calls, the representatives assured me they would call me back, but neither of them ever did. I ultimately had to continue following up until I reached a third representative who was able to identify the issue and help resolve it.
Response from HomebaseAug 3, 2026
We're so sorry you had to call multiple times before getting the help you needed, and thank you for sharing your experience. That's not the level of service we strive to provide. Your feedback helps us improve, and we'll use it to do better. We're glad your issue was ultimately resolved, and we appreciate you sticking with us. 💜
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Sunshine M.
Jul 17, 2026
you have to stand there and watch the…
you have to stand there and watch the loading bar go across the screen before on the timeclock app before you can set it down or it might not clock you in or out from a break. Sometimes when it does load all the way, the app will tell you that you clocked in/out and it does not show up on the computer that you did. And it no longer gives you a 5 minute warning when your break will be over. Other than that we are happy with it.
Response from HomebaseJul 30, 2026
We're so sorry you've been running into these issues, and thank you for taking the time to share your feedback. We understand how frustrating it is when your punches don't register correctly. Please try clearing the app's cache in your device settings or uninstalling and reinstalling the app. If the issue continues, request a callback at https://support.joinhomebase.com/s/ so we can take a closer look. Thank you for being the best part of Homebase 💜
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Christine G.
Jul 15, 2026
Homebase offers a ton of options my…
Homebase offers a ton of options my organization will never use. We are a non-profit art guild who only needs to schedule our Gallery workers. All the other services H/B offers to us, and we pay for, is useless. We have more than 23 members so we do not qualify for the basic service.
Response from HomebaseJul 16, 2026
We're so sorry to hear this has been frustrating, Christine, and thank you for your thoughtful feedback. We understand your organization's needs are different. The 10-employee limit on our Basic plan was carefully considered, and we believe it fits most small businesses, though we understand it isn't the right fit for everyone. We'd love to help you get the most value from Homebase—please reach out so we can review whether any Essentials features could benefit your organization. 💜 Thank you for being the best part of Homebase 💜
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Grande Prairie L.
Jul 9, 2026
First day with the trail
First day with the trail. Let me complete the week and I will update you. Thank you.
Response from HomebaseJul 10, 2026
Thanks for giving Homebase a try, Michelle! 🙌 We appreciate you taking the time to share your first impressions. We look forward to serving you well throughout your trial and hope to earn that updated review at the end of the week. 💜 Thank you for being the best part of Homebase 💜
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Diane F.
Jun 23, 2026
I signed up yesterday
07-07-2026: Received a call and email from a Customer Service Rep. on 06-25-2026. I explained in my return email that I was able to get in where I needed to be on my access. Appreciated the follow-up, but it wasn't exactly timely (3 days after I left a bad review, which I don't like doing.) 06-23-2026: I was able to have Homebase's AI Help Desk guide me to what needed to be done. Took several different questions to get to the problem-solving stage, where I needed to be but was able to do so. Then I was able to work through the issues that were causing the problem. 06-22-2026: I signed up yesterday, paid our annual plan $ and am the Account Owner. I sign in, and it is only allowing me in as a user, not as the Account Owner. I AM NOT able to set up my account!! AND YOUR CUSTOMER SERVICE IS NOT HELPFUL. NO, Live Chat was available, and I can't talk to a customer service rep.
Response from HomebaseJul 7, 2026
We're so sorry for the frustration, Diane. Thank you for the feedback. We believe one of our team members reached out by email and was able to confirm this has now been resolved. If you're still experiencing any issues, please reply to that email or reach out again—we'd be happy to help. 💜 Thank you for being the best part of Homebase 💜
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