HomebaseReviews of joinhomebase.com

They suck and I would advise to not use them at all. I spend more time on the phone or chatting with them than I actually do on submitting payroll or clock ins. They are awful. I am looking for a new company to do both as I have so many problems. I have also receive multiple refunds from them because of the amount of time I spend on the phone or chatting. They are awful and other much better companies out there that can do the same for less money!!! DO NOT USE THEM AT ALL!!!

I am writing this to warn other business owners: do not trust this organization with your payroll or tax compliance. We contacted support months ago to rectify a significant error on a W-2. Despite receiving explicit, documented assurance via their internal chat that the correction was being processed, nothing has been done. We are now 6-days from the tax deadline with zero resolution from this company. Here is the reality of dealing with this company: Zero Accountability: They make promises in writing and then fail to follow through. Non-Existent Support: You cannot reach a live person. Their "chat support" is a complete dead end where urgent requests are simply ignored. Financial Liability: Their administrative negligence is now costing us money. I refuse to pay for extensions and penalties caused by their inability to perform a simple document adjustment. A payroll company needs to be accurate and responsive. This company is neither. We will be terminating our contract and moving to a reputable provider that understands how to answer the flipping phone and can actually followup and follow-thru on what they say they will do! Save yourself the headache, take your business elsewhere.

Run—do not walk—away from Homebase! This company should not be offering payroll services—especially for micro businesses with hourly employees. The auto payroll will miss worked hours if they fall into a grey area of after the payroll run but before the next pay period begins. There’s no alert to let you know the hours have been missed nor an option to roll the hours into the next pay cycle. This is a known issue according to the company yet they are not transparent with customers about the issue. They simply say, “well auto payroll is not for you.” Furthermore, the process to end service with the company is unnecessarily messy. You fill out a form filled with contradictions (ie click here to have us still send the W2s for the year for $200 followed by statement after saying they will not be filling the W2s). Then they will continue to try to nickle and dime you by saying you didn’t respond to a follow up email (and they was nothing in the email nor form saying you needed to respond to an email to confirm cancellation) so your service was not cancelled. We cancelled our service in February and still got a charge in April.

Have been using homebase for about 2 years now with my small business. was good at first. In the last year their accounting team has made multiple errors. It is extremely hard to get anyone who can do anything for their errors if you even can. they take forever, and give no updates on what the issue is or how to resolve it or how long that will take. I have been waiting for a response on an issue i brought up to them almost a month ago. there is still no update. After this issue is resolved i will have a new company to replace Homebase!

DO NOT HAVE TWO JOBS ON HERE! Been using this app for a while with one job and it worked just fine. Recently got a second job that uses the same app, but wasn’t able to set a separate availability for Job #2. Support wasn’t helpful at all. Turns out you’re only allowed to have ONE availability schedule even if you have multiple jobs/locations on the app/website so someone’s always going to have the incorrect availability. According to them, there is no workaround to add location-specific availability, which seems ABSURD since they advertise usability with multiple locations and it lets me switch between jobs in the app/website already. It even lets me select who the availability is for, but it still syncs globally. This should ALREADY be a feature. Please fix this ASAP.

My experience with Homebase involved several challenges, particularly during onboarding and when working with support. During setup, I was told that transitioning employees from the previous employer would be seamless. In practice, it required multiple calls and emails before the issue was resolved. At the same time, I was approaching the deadline for my first payroll and was unable to get timely responses from my assigned representative, who would not return any of my calls. The issue was ultimately resolved quickly once it reached the right support person, but the process leading up to that was stressful and time-consuming. Document management was also inconsistent. Employees occasionally reported that documents were unavailable when attempting to access them, and similar issues occurred with documents uploaded through the system. There were also complications related to payroll taxes that required significant follow-up to address. Overall, the platform offers useful tools, but the support experience felt inconsistent. When contacting support, the outcome often depended on which representative handled the request.

Overall, very happy with the app. It's way easier to use than the other popular one in the app store. I've used the payroll platform for one of my concepts, and it worked great! Definitely recommend it for any small to medium-sized restaurants.

I am writing to express my serious concern regarding unauthorized and unexplained payments recently debited from our accounts. Specifically, we have observed a total of $560.00 withdrawn from one of our accounts within a two-week period, followed by several additional payments. These charges lack any corresponding invoices or documentation to explain their purpose. I previously contacted your organization to request a full refund for these unauthorized payments. During that communication, I was informed that I would receive a follow-up email, which has not yet been delivered. At this point, the failure to provide invoices or process a refund for charges taken without authorization is unacceptable and borders on misappropriation of funds from a vendor who provided account details in good faith. If these matters are not resolved immediately and a full refund is not processed, we will be forced to escalate this issue by filing a formal complaint with the Better Business Bureau (BBB). I expect an immediate response, along with a resolution timeline and confirmation of the refund process.