Bluff C.
We’ve been usinHomebase Needs to Address These Problems Immediatelyg Homebase for our…
We’ve been using Homebase for our business, and unfortunately we’ve experienced serious issues that have not been resolved. The most concerning problem has been unauthorized withdrawals from our account, followed by long delays and a lack of clear communication when trying to get answers. Cases remain open for extended periods with no updates, and we’ve had to repeatedly follow up just to get basic information. For a platform that handles payroll and sensitive financial data, this level of inconsistency is unacceptable. We hope Homebase takes these concerns seriously and improves their security, transparency, and support response times. Businesses rely on accurate, trustworthy financial handling, and these issues have caused unnecessary stress and disruption.
Response from HomebaseDec 29, 2025
We’re truly sorry for the serious issues you’ve experienced and the stress it’s caused. That’s not the standard we aim for, especially when it comes to something as important as payroll and financial trust. Thank you for raising these concerns—it’s feedback like yours that helps us improve. We hope the situation has been resolved, but if you're still facing any issues, please don’t hesitate to reach out through the support tab in the app or by emailing us at [email protected] . We’re here to help and want to ensure you get the support you deserve. Thank you for being the best part of Homebase 💜