HomebaseReviews of joinhomebase.com

difficult to use not user-friendly

I did not join and I don’t ever plan on joining because I have no employees but yet they keep sending me emails to rate their services and thanking me for joining.

I would say that my experience was pleasant up until I couldn't understand what the person was saying about the job. I mentioned I was offered a job in the town I live in at a place I know. Followed the instructions, downloaded the app, was ready to work the next day. Then I saw it was not showing up on my app at all. There was no one too call and talk with. The AI chat bot was my only option and it completely didn't do anything I asked it. It kept apologizing about how it's very frustrating. Then told me to contact the hiring manager or the business I was going to work at. I call the business because I was never told a hiring manager name. The business had never heard of them and said they had no temps scheduled to work there at all. I've left multiple messages at their Greensboro HQ and of course heard nothing. This is a phoney business I'm assuming now and they just collect your data and sell it. The phone number AI was talking to them on will not even answer at all. Just rings and then hangs up very quickly as youre leaving a message. This job cost me time and money and another job I didn't take because they had offered me one.

Not user friendly at all. Treats me like an employee rather than a manager/owner. Not easy to quickly see complete schedule. Using both the app (do not like at all), and join Homebase on phone do not work for me as the scheduler.

I've been using homebase since 2019 and now I have to pay for it. Not happy at all.

It's pretty shitty how you are now forcing me into a paid subscription after years of use of the free version because you decided to lower the number of employees you can have on the account.

costumer service i spook already to 3 supervisors and non off them called me back

This company is all smooth sailing until something happens. There is no customer service only AI agents. They billed me 3 times on the same day and I called but then an AI agent answers. I sent them emails and again an AI agents answers. Then suddenly I get a strange call on Sunday and no one follows up. It has been a month and I cant get hold of one human being to solve this. I will not be using their services again and going to contact my bank