I was a bit hesitant to sign up with HEARD. I must say that my experience so far has outweighed any concerns. There are many companies out there that offer all sorts of solutions to make running a practice easier. With HEARD there are real people behind the scenes to connect with. The money/tax side of my practice has been frustrating and confusing over the years. I’m looking forward to feeling less stressed out as I navigate my work with clients.
Response from HeardNov 28, 2023
Thank you so much for taking the time to leave a review, Keri! We appreciate your partnership.
JN
Jason N.
Empowering Therapists: Heard's Exceptional Support and Simplified Finances
Heard is an all-in-one financial solution that you didn't know you needed until you've tried it. As a therapist, managing finances is overwhelming. Heard takes this stress away, allowing you to refocus on what truly matters - your clients.
Why do I regard Heard so highly? First, the consistent support offered by Heard is unparalleled. They combine state-of-the-art accounting software with human support, providing a seamless financial management solution. Heard provides clear, easy-to-find answers to all your questions about their platform, and their customer service is prompt and helpful. They provide regularly updated, high-quality, fact-checked articles on private practice finances and even offer free consults - a testament to their dedication to customer support.
Second, the ease of use is extraordinary. The platform is designed to be intuitive and user-friendly, making tasks like bookkeeping, tax preparation, payroll, and business entity formation straightforward and quick. Heard saves therapists around 60 hours per year - that's more time you can spend with your clients.
Finally, Heard lets you focus on your clients by taking over the mundane and time-consuming tasks of financial management. It helps in tracking income, expenses and provides tools to estimate tax savings, home office deductions, and more, ensuring therapists don't miss out on crucial deductions. They take care of the financial details, so you don't have to.
All in all, Heard delivers on its promise of making accounting for therapists simple. I recommend Heard to any therapist looking to save time, reduce stress, and focus more on their clients, the heart of their practice.
Response from HeardNov 14, 2023
Thank you, Jason, for taking the time to leave a review! We appreciate your partnership.
AS
Alaina S.
The customer service is top notch
The customer service is top notch. I get quick responses to any and all questions. Service is provided well and they make it very easy to trust them.
Response from HeardNov 14, 2023
Thank you, Alaina, for taking the time to leave a review! We are grateful for your partnership.
CM
Christina M.
Content Experts With Incredible Customer Service
As always, Heard has come through for me again! Each representative I have met with have been able to meet and exceed my expectations. I have continually been impressed by the expert knowledge they are able to provide me in a way that I can understand and incorporate. Even better, they are friendly with an eye towards impeccable customer service. Heard has been my best business decision yet!
Response from HeardNov 7, 2023
Thank you, Christina, for taking the time to leave a review! We're grateful for the opportunity to support your business.
MG
Margaret G.
I'm not one to typically write reviews
I'm not one to typically write reviews. However, this is different because I'm genuinely grateful. The financial aspects of starting my solo private practice were daunting (understatement). Getting enrolled with Heard has been my best business decision yet, hands down! The staff managing my books are patient, thorough, and have the hearts of teachers, providing guidance and support along the way. So far, I can't recommend enough. I do have some concerns about upcoming tax season given the other reviews posted but I'm going to stick with it and see how this year goes. It sounds like they have learned a lot these last couple of years so I'm hopeful about punctuality and accuracy in taxes.
Response from HeardNov 6, 2023
Thank you, Margaret, for taking the time to leave a review about your experience so far with Heard. We look forward to supporting your business through the upcoming tax season and beyond.
RB
Renee B.
Hello Happy I dogged The Heard Bullet
Hello, I had a Heard phone consultation with Sabrina on Tuesday November 1, 2023, at 11:30 am. She described the Heard platform and what they could provide as it relates to taxes, accounting etc. for therapist. She also informed me the $275. set-up fee would be waived if I signed up by Friday 11/3/2023. An email was supposed to be provided by her after the call where I could sign up. I never received the email. I called and left her a vmg, still no answer. Today I decided to look at some Heard reviews. The reviews that were positive looked liked Bot responses and not real people. The negative reviews sounded more like real experiences. I'm so happy I never received the email from Sabrina, I'm certain I would've signed up. There seem to be many problems with taxes not being completed in a timely fashion, extensions and horrendous fees associated with that.
Response from HeardNov 6, 2023
Hi Renee, it looks like we had a different email address on file for you than the one you're using, which is why you didn't receive our follow up after your call with Sabrina. We're reaching out again via the correct email in case you would still like to discuss Heard further.
As for your concerns about the tax experience, the overwhelming majority of the therapists who use our service have a positive tax experience. We recognize that, for some of our customers, the experience hasn't been ideal, and we don't like that, either. We listen to feedback and use it as a tool to help us continuously improve. We update the way we prepare taxes each year based on lessons learned and we're already hard at work on a major overhaul of the tax preparation experience for next year.
Our goal is to genuinely help therapists and, if we don't succeed at that goal, we want to know so we can make sure it doesn't keep happening. For that reason, all of our reviews (both the good ones and the bad ones) are genuine reviews reflecting the thoughts and experiences of real therapists who have used Heard.
VM
Vee M.
Great Service and Support
Great Service and Support! I have only had the best experience with Heard for almost 2 years now. Whenever I have had questions or inquiries there are prompt responses and explanations. I get to focus on my business with clients and not have to worry about the back end of tax stuff. I appreciate and trust their detailed work and expertise.
Response from HeardNov 1, 2023
Thank you, Vee, for taking the time to leave a review! We're grateful for the opportunity to support your business.
DM
Dina M.
Accounting Made Easy
Heard has helped me get all of my business books into order. They communicate quickly and effectively and ask all the right questions to get the information I didn't even know they needed. I feel confident that my taxes are filed correctly and that I am in great hands with Heard!
Response from HeardNov 1, 2023
Thank you, Dina, for taking the time to leave a review! We appreciate your partnership.