Fridays HealthReviews of joinfridays.com

I joined Fridays and paid $1400; I received an email asking me to order the third dose. I tried to order, but it was cancelled; this happened four more times. I have called Fridays 4 times and emailed a dozen and the delivery never happened. Now I am out a lot of money; Fridays operates with the care and concern of a cable company

They are very quick to respond through chat. I also love the convenience of it all!

It’s been six days since I signed up with Fridays and I am still waiting for approval on my prescription. I get the same automated response from Support once or twice a day sent from different people and no one answers my questions. All they say is that they are working on it. They’ve taken my money and have yet to provide any product or service. This is delaying significantly, my start in trying to lose weight. I’m completely dissatisfied with this company so far. I can’t get any answers and I have no prescription yet they have my payment. I can’t even get an answer on when I will be given the prescription. And then I still have to wait for the shipment. Extremely poor customer service.

While the platform, ease of ordering, delivery of products and services are fine, there should be more detailed instructions in the package with the meds.

When I had a problem regarding ordering my refill so I sent a message and it was fixed and they sent my refill the next day. So far everything is fine.

Final update: 14 emails and more than a dozen portal messages sent by them and 4 phone calls initiated by me later, and I am not being charged for the replacement shipment that I never ordered. I still never got a call from anyone on the clinical side of things to speak with them about dosage or what these additives are. I cannot properly explain how frustrating this entire experience has been. Fridays could have resolved my questions in 10 minutes with a call or email BEFORE sending me anything, but instead they chose a bizarre make work runaround of different agents, tickets, teams, and escalations. If your company is too busy to provide effective customer service to new customers, please stop soliciting for them. Update: 8 emails & 3 messages from them promising help later, I have a new “After Visit Summary” in my file from a different provider who never spoke with me, and a new prescription has been shipped-again, with ZERO conversation or request by me. Now they’re trying to charge me for a second shipment that I never requested. I didn’t sign up for a multi-month or recurring subscription in any way. What a nightmare. Here’s my experience: Upon joining (AKA paying), I was immediately asked for pharmacy records to verify my current GLP-1 dosage. I sent the screenshot and got a text that it was sufficient and someone would be in touch. Instead, they prescribed a medication at lower than even the starting dose. I sent a message through the portal as instructed, but I got an automated response that they were experiencing a high volume of help requests. No kidding. I was hopeful that I could clear up the dosage when the provider got in touch with me as promised. Then I read my “Visit Notes Summary” and was surprised to learn that my visit had already happened and that they added extra supplements to the medication that I don’t want. I called Fridays and got a customer service rep who offered zero customer service. I then called the compounding pharmacy who said I had to talk to my provider. I called Fridays Customer Service again, and I got a different rep who said she understood the issue and agreed it was a problem- hopeful again. She told me I needed to upload a different version of my pharmacy record by the end of the day, and she would “escalate” the issue to the clinical team to be fixed before the incorrect medication ships. I went to my pharmacy and waited in line with kids in tow for the requested document and uploaded it by 4 pm EST. I received another message that they had “escalated” my ticket and would be in touch- still hopeful. Throughout the next day I got several more messages from different reps that my case had been “escalated” with promises to be in touch- until I got a notification that the incorrect medication has shipped. I sent another message that I need someone to actually get in touch, but I am no longer hopeful. I am mad that I fell for this scheme to try and save some money instead of sticking with my doctor. I’m thankful that I did not pay for a multi-month subscription. What an absolute miss on their part.

I’ve been using Fridays Health for months now, and what used to be a smooth process has become incredibly frustrating. My refills used to arrive within 2–3 days, but now every month there seems to be a new issue or delay. I paid for my refill on the 10th, and over a week later, I still hadn’t received anything. On top of that, getting a response from customer support is extremely slow or nonexistent. What made this even more frustrating is that when I finally did get a response, I was told that no refill request had been submitted and that I needed to manually request it through the portal. The problem is, I did request a refill through my profile, and the medication was already approved. So being told nothing was submitted just shows a serious lack of accuracy and coordination on their end. When you’re dealing with medication that needs to be taken on a schedule, this kind of miscommunication and delay is unacceptable. It forces patients to adjust their dosing and disrupts treatment unnecessarily. Customer service needs major improvement, better communication, accurate account tracking, and faster response times. Right now, it feels like once they have your payment, you’re left chasing answers with no real support. I really hope they fix these issues, because this level of inconsistency and lack of accountability is not okay. Now I have to file a dispute since they refuse to respond when I mention about refund. Definitely switching after this

Friday has made no effort to refund my money or check on my health 7 days later. I had bad side effects from taking this medication. I had vomiting, stomach issues and nausea. I could not keep anything down. I cannot take this medication! I have requested a refund for the months I have been charged. I have not received any additional months of medication but I was charged for all 3 months the first month.