Christina H.
Fridays has been very disappointing so…
Fridays has been very disappointing so far and I regret doing business with them. Medication shows up to my house very warm. Customer Service is terrible. They keep denying my refill request and I have to spend the next week going back-and-forth. It happened with both NAD+ last week & again this week with Tirz Compound. I’m not ordering it too early and I’ve paid for 12 months so there’s no reason why I should have to go through so much just to get the medication sent to me. Working with prior companies in the past the medication’s always come cold and Fridays doesn’t do a good job at making sure it stays cold. One small ice pack is not enough. I feel like I’ve wasted so much time dealing with Fridays daily for 2 weeks. Honestly, feels like somebody’s responding to emails just to say I understand how you’re feeling and I’ll escalate it to the next person and then you gotta wait like two days for a response for another email of I really understand and I’m so sorry. I need action not just multiple emails trying to appease me from somebody with no control to actually do anything. Fridays is definitely not looking for repeat business. After my 12 months are up I am out. Definitely would not recommend.
Response from Fridays HealthApr 28, 2026
Hi Christina, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how important it is for temperature-sensitive medications to arrive properly maintained. These products are shipped using insulated packaging with cold-chain materials intended to preserve stability during transit. However, we recognize that shipping conditions can vary, and if your medication arrived warmer than expected, that is something we take seriously and would like to review further. We also hear your frustration regarding refill timing and communication. Refills do require clinical review and approval, even with a long-term plan in place, but delays and repeated back-and-forth are not the experience we aim to provide. We’re sorry for the inconvenience this caused and understand how disruptive that is when you’re managing ongoing treatment. Your feedback about customer support responsiveness is also noted. We are actively working to improve both response times and the ability of our team to provide clearer, more decisive updates rather than repeated follow-ups. We would appreciate the opportunity to look into your account in detail and address these issues directly. Please contact us at [email protected] so we can investigate what happened and work toward a resolution. Best regards, Friday's Support Team