EmbodyReviews of joinem.co

Customer service personnel gave me different answers to similar questions. I experienced long waits for customer service, and calls usually took 45 minutes or more. The dosage was wrong in two of the 3 shipments I received, and I ended up using one of the wrong concentrations. 2 of 3 shipments were damaged because of heat exposure and lack of delivery information or delivery company negligence. That was not Embody's fault. It seems that issues have been resolved, so I expect better coordination and communication with the company.

The fact that you can reach out any time is a huge win for me!

After a few phone calls I was able to get my prescription filled and start my program. I really appreciate the knowledge and helpfulness of everyone I have spoken to so far, from customer service to providers. Thank you!

Not a great start but I think the nurse got it straightened out. I’m sorry I don’t remember her name but she was helpful when I felt unheard!

She listened, explained and asked did I have any questions, so I thought it went well.

Gave me grief about getting clearance from my OB due to having a baby who will be 6 months in a week. I asked for an exception after being on a GLP 1 before and letting them know that I'm not breastfeeding or having any post partum issues (and likely won't experience any within the next 7 days). The provider put me on hold and never came back to the phone. The issue is, I was already approved and had I known this would happen, I would have chosen another company. I literally chose embody because of the good reviews and the ease of getting on the medication per existing clients.

I made my first order 08/17/26. I was charged right the next day. Their website states you don’t get charged until they ship your order. Today 08/26/26 I decided to call because online it still shows the same “processing”. I decided to call rep said I was supposed to upload my RX. How am I supposed to know that??? I don’t have one supposedly he scheduled a virtual appt for today 2:30pm. So I was lied to about having an appt?? It’s 5pm no one called me. I got an email so that I could schedule an “appt” closest date is Sept 22nd! I’m just going to cancel everything at this point. It’s ridiculous. They advertise as easy and fast ordering. Oh and I also emailed them last week and never received a response.

Worst company ever. Let me start off by saying I thought I was requesting a microdose due to only wanting to lose 7 pounds. Was prescribed a full strength GLP-1 which should have been my red flag from the start. The product took 2-3 weeks to arrive. The dosage I was prescribed was 37.5 units which I again questioned and was reluctant to take but after waiting for a response from customer service for over 4 days I decided to just do it: BIG mistake! I literally thought I was dying almost ended up in the ER. After about 3 days I started to feel better and contacted the company yet again to request a refund. Answer was NO. So I again requested a physician appointment. I provided a time I was available which I never heard from them. They keep emailing me telling me to provide a time for an appointment. I got fed up waiting so I reached out again to demand a refund and it wasn’t until I told them how violently ill I got and pointed out that the base states money back guarantee: I continue to get generic emails about an appointment. Bottom line—-STAY AWAY. They are a dangerous company and only after your money: zero customer service.