EmbodyReviews of joinem.co

Only reason I’m giving two stars is because pricing is reasonable compared to other places in my area, but I never received my medication on time yet. They have no problem charging me weeks in advance. I am currently out of medication. Customer service only repeated yes pharmacy has had it since 10/14/26 four times before I said great now Can someone escalate it with the pharmacy to get it shipped? I am out I even pay for the 19.99 VIP in hopes that I would get my medication in time since you’re considered “priority”, but that has yet to happen. The excuse is the pharmacy is overloaded. Thats embodys issue not the paying customers issue. Contract other pharmacies if thats the case OR send it in to be filled earlier so it ships on time. Currently looking for a much better provider.

They cancelled my subscription without notifying me resulting in a delay to my medication schedule. The business model is too automated and fragmented to properly serve patients. If anything goes wrong it’s very difficult to get meaningful assistance.

They send a ton of BS email promoting other products which I do not want. There customer portal is useless. They USE bots. They are useless. As for the product it does what it suppose to do. No problem there. They raised the cost of my plan from 79.00 dollars to over 125.00 per month. They did it when they said that I had requested to cancel my plan. Which I did not ask for. They then assured me they would not close it. Thats when the price went up. No change in dosage. I wanted to keep things at the very slow pace of losing about 6 pouds per month. It is doing that. Lots of BS with this company to the point I do not trust them. It almst run as an after thought. Smells rotten. Hope I'm wrong.

So im not even sure this is working one bit. Iv been on it for 3 months now. I feel nothing and I have lost a total on 3 pounds. The only thing I think this seems to be doing is giving me constipation. But in terms of help with weight loss or food noise nothing. Since the compound versions are not FDA approved I’m wondering if they are a lot of crap. Have other people been getting results?

I’m starting to think this is a scam. They took my money right away even before the so-called appointment or phone call or whatever it is that you’re supposed to have with a provider the customer service appears to be out of what I believe to be somewhere in Africa, my provider never showed up didn’t call back didn’t answer customer service and I asked for a refund and they told me I needed to call somebody else for a refund. They couldn’t give me another appointment. They said someone would reach out to me by text another person, I spoke to told me the appointment time was completely different and he was getting his time zone’s confused it just all seems very shady and unorganized, but they took my money right away with no problem.

The customer service is the worst I have ever experienced! The so called patient support is an off shore team that reads scripts, that is when you actually get a live representative. Emails go into a pool of reps that is answered at random by multiple reps, all with different answers & in no order. I will get a response from support followed by another with conflicting information. Clinicians are no help at all, they rattle off basic information with no access to your actual portal! When it is finally approved, many days after your payment ,it says sent to pharmacy...then you wait an additional 7-10 days to get it shipped. No pharmacy info is given to check status. The meds once received are fine. I will not be utilizing Embody again solely due to the lack of customer service and non clinician support. 10/23/26 Generic response given. Received yet another email from ‘patient support’ that addressed not 1 of my concerns. Email summed up stated- Sorry for delays we will send tracking # when available. I requested pharmacy name & inquiry to escalate to leadership. As I stated in my previous review- horrible patient experience. All about $$.

I like the price. There is no customer service. I signed up for the 3 month plan. First two shipments were great. I seemed to reach a stalling point and requested a higher dosage. Sent through the chat to a real person who said we will contact your team and get back to you. Never happened. Over a week later I went through chat to a live agent again. So sorry you have not heard back. Let's submit a form together and some one will contact you. Never happened. My next dose, the same dosage, was sent to the pharmacy. Over a week later I am using what is left in my vial on my fifth week because it has not been shipped. Contacted a live agent through chat again. So sorry noone reached out to you, again. Give us a week to Q10 days to figure this out and get your shipment to you. So now I am not getting what I paid for on time and getting no customer service. Guess who is canceling his plan.

My first two months with Embody went well. I had even spoken to a provider who increased my dosage and said in my third month she'd increase again. However, when I tried to get the refill for my third month they failed to deliver. Because I hadn't confirmed I was going to re-sign with them for three more months, they are holding my third dose hostage. I've tried to get it for three weeks and customer service says the same thing "it's being processed". I ended up cancelling. This is bad business practice. Would recommend finding a more legit company.