EmbodyReviews of joinem.co

Had a great experience today with a provider there was a mistake made from previous visit last week. She fixed everything and explained everything was very helpful.

I have been dissatisfied with this membership since I joined. I couldn't get a response from customer service in time before the medication shipped that I wanted to cancel and that I couldn't get into the portal because my email address was misspelled. Then I decided to keep it and upgrade to tirzepitide but I was charged a prorated rate which means I paid for medication that I didn't get. I paid for tirzepitide and got semaglutide. I was overcharged. Editing to add that I spent over an hour on phone and chat for support to only be told I have to wait two days to be refunded when I have been asking for that since the beginning. I work in Customer Service and it’s clear they are understaffed and don’t have a strong workforce or efficient procedures.

Video didn’t work so she called me.

If I can give the company 0 stars I would! Worst company to do business with on GLP! I was started on 2.5 mg compunded Tirzepatide and had to call back to speak to a NP to explain that I needed to be on 8.5 mg because I was coming from a different company since Embody advertised they were less expensive and I wanted to save $$. I spoke with the NP and my visit summary was updated to show I will be put on 8.5 mg at 50 units weekly. They were supposed to to send additional medication to support the amount of units I will be taking per week for a whole month. They never did! The initial vial was only enough for 2.5 mg weekly and when I called customer service they were going to have a NP call me within 24 to 48 hours. They asked that I complete a refill form but the system would not let me complete it since I’ve only gotten 2 shots in (because of not enough medication) and the rule is that I needed to have had completed 3 injections. I explained to them about this. They said a nurse would call me. That was on Thursday. On Monday the following week, I called again since no one has reached out to me. They again told me they would escalate the call and have someone call me. On Wednesday, I called back since I have not heard from anyone and I’ve already been charged for the month! They said they would re-escalate my initial escalated call. It’s Friday and I called them back. Now they are saying that the escalation did not include a ticket to have someone call me. I am carious at this point because I’ve already missed my 2nd shot this week and next week would be 3 weeks without any injection! This is horrible! I asked to speak to a supervisor but they said it would take 24-48 hours for a supervisor to call me back! And with their track record, I probably will never hear from the supervisor also! I asked to be refunded for the month since I never got any medication and cancelled my subscription. I asked to speak to a supervisor still to file a complaint. Now I am going back to the more expensive company. This goes to show that cheaper price means poor customer service, delay medications and missed injection days. Changing to Embody has been the worst decision I’ve made when it comes to GLP-1. Save your money and insanity! Do not go with this company! Horrible is an understatement!

This is by far the worst company they should be shut down I have spent four hours on the phone still on hold now trying to get my prescription I was charged for over a month ago and never received they escalate someone calls it never gets resolved and each agent thereafter just keeps sending you in a circle of escalation nothing gets resolved and you don’t get what you pay for

Quick but thorough. Great pricing.

Tried to get a refund on an order thats delayed with no projected ship date. They refused my refund request. Told them they can keep the $$ they are stealing from me and they lost customer for life.

⭐️ 1 STAR — Save Your Money and Your Time My experience with Embody has been incredibly frustrating and disappointing. Based on my experience, I would not recommend this company. First, I had to wait FOUR WEEKS just to get an initial appointment. Four weeks before I could even get started. For a service that is supposed to provide convenient access to care, that alone was extremely disappointing. Then came the customer service—or lack thereof. Every time I tried to get answers, I received generic, scripted responses that did absolutely nothing to address my actual questions or concerns. I was told I was communicating with a real person, but the responses were so robotic, repetitive, and impersonal that they honestly sounded like AI. If there was a real person on the other end, they certainly weren’t providing any meaningful assistance. I kept trying to get someone to actually address my concerns. Instead, I went in circles. Eventually, I simply gave up and requested a refund. After all the time I had already wasted, I didn’t feel comfortable continuing to give this company my money. I was told my refund would be back in my account within 5–7 days. At this point, I’ll believe it when I actually see it. After everything I’ve experienced with this company, I have very little confidence that anything will happen as promised. The entire experience has been a waste of time, money, and patience. A four-week wait, followed by customer service that provides canned responses instead of actual help, is not what I expect from a company charging people for healthcare-related services. If you’re looking for responsive customer service, timely access, and someone who will actually address your questions, I would think twice before choosing Embody. I expected better. I got excuses, delays, and scripted responses. One star—and only because zero stars isn’t an option.