Terri S.
I would give zero stars if that was an…
I would give zero stars if that was an option. My product was supposed to be delivered in one day. It took four days with temperatures over 100° each day. Customer service is abysmal. They say they contact the pharmacy to check for Safety but they don’t. They wait three or four days and send the same reply back that they sent the month prior. I’ve done almost 2 months of back-and-forth with them only to deny any responsibility in sending medicine that could possibly be tainted. I recommend staying away from this company I was using Refills before I decided to go with a less expensive company, thinking they were less expensive because of the availability now, but you get what you pay for. In answer to the Embody response below. I have been waiting for your resolution to my issue since August 7. You have failed to contact me. I have medicine in my refrigerator that I’m scared to use because I don’t know if it’s good or not…almost $1400 worth of medicine.
Response from EmbodyAug 28, 2026
We are truly sorry to hear about your extremely frustrating experience, especially with the delayed delivery of your product in extreme temperatures and the ongoing issues with customer service. It's completely understandable that you feel let down and concerned about the safety of your medication after such a prolonged back-and-forth. We recognize how disheartening it is to invest time and trust in a service only to encounter these kinds of challenges. We’d like the opportunity to review your case and make this right. - Embody Team


