Cari
DO NOT ORDER HERE
I placed an order and needed a clearance letter from my normal dr. I sent it to them. Had another visit with their dr to confirm and have product shipped. Then I upgraded product since it was still in processing stage. I never received it. Called multiple times, was hung up on, put on hold for 45 minutes to over an hour on other calls. Always promised a call back within 1 to 2 days. Never received a call or response to my emails and never received my shipment.
Response from EmbodySep 2, 2026
We’re truly sorry you were left dealing with this for so long. You went through the steps we asked of you, provided the necessary documentation, completed another provider visit, and even contacted us multiple times, yet you still never received the shipment you were expecting. Having to spend 45 minutes to over an hour on calls, only to be promised a callback that never came, is understandably incredibly frustrating. You deserved much better communication and follow-through throughout this process. We’re especially sorry that your emails and repeated calls didn’t result in a clear resolution or even a timely update. We’d like the opportunity to review what happened with your order and see how we can make this right. Please reach out to our support team with your account details so we can look into this directly. - Embody Team


