Mary F.
Horrible and potentially dangerous
Beware. Horrible customer service and potentially dangerous medication. I received medication that was hot. I called concerned about it and was told I would hear something in 24 to 48 hours. After three days, I called again and was told it would be 24 to 48 hours. They then told me it was safe to take. I called again and explained again how hot it was and that I was concerned it wasn’t safe. They were rude and irritated that I questioned them, but told me they would contact the pharmacy to be sure. I then canceled future orders (I ordered three months at the time). I was then told because I canceled future orders, they would not contact the pharmacy about the current medication I received. I contacted the pharmacy directly and they said it had taken four days to get to me instead of two, so it didn’t meet their safety requirements. So embody would have had me use potentially unsafe medication because I canceled future orders. They don’t care about the health of their “patient.” They only want customers that continue to purchase without question.
Response from EmbodySep 3, 2026
Hi Mary, we’re truly sorry for the frustration and concern surrounding your medication shipment and the delays in getting clear answers. We understand how important it is to feel confident in the safety and handling of your medication. We take concerns like these seriously and would appreciate the opportunity to review what happened. Please reach out to us at [email protected] so we can assist you directly. – The Embody Team