EmbodyReviews of joinem.co

Nurse was very thorough and made sure all my questions were answered. It was also said to check in before shipment to see if I would like any changes. Great experience!

Edward was great easy to talk to and understood my concern and confusion he talked me thru what I was unsure of!

She was very nice explained everything very well. I was very satisfied with the video call!!

I ordered GLP'S and paidv$79. I received a package with instructions, syringes but no vial of the medication. I called and emailed numerous people in their customer service who promised some response that never came to a clear answer. This when on for weeks. I sent pictures etc. I think it may be a scam or just bad management or systems. As a former quality control professional horrible customer concern management and recovery. Of course I canceled my subscription but am out $79. Since I complained I did receive the vial I paid for.

The care provider I spoke to today was very sweet, patient and took her time to explain and answer all my questions.

Terrible experience so far but the low price is keeping me from giving up on them entirely. Customer service never responds to my questions. I filled out the intake 8/31 and was told a provider would review it within 24-48 hours. I requested an additive (glycine) to my tirzepatide and was told “no problem”. Then I was told I’d have to submit proof of my current prescription. I did that, and still heard nothing. On 9/2 I chatted with support yet again and finally got set up with a provider appointment. It was scheduled for 10:10. Then I got a message it was changed to 10:25. At 10:30 i hadn’t received a call so I logged into the portal and it said I missed my appointment!! At 10:35 the provider finally called. We discussed my current prescription and the provider said she would send my prescription to the pharmacy. After the appointment I looked at my current prescription and realized it was higher than I thought, so I needed to contact the provider and ask if my dose could be higher than we discussed. I can’t find any way to get a message to the provider. I emailed customer support last night and today with no response. The portal says customer service is “available 24/7”, that is false. Their chat support has limited daytime hours and long wait times. Sometimes you just get a message that they’re closed. Today the portal still shows my prescription is “pending medical review” even though I spoke with a provider yesterday and she supposedly sent it to the pharmacy, I can’t get a response from customer service on why that is. So far I’m very much regretting switching from Gala to Embody. Update: Embody replied to this review within hours saying they want to fix the situation, so I checked my email again (still nothing) and I looked at the portal and it STILL says my prescription is “pending medical review”. So I tried to chat with customer service again and was met with a message that they were extremely busy with long wait times and I should try again later. So I called support and the agent searched for my emails somehow (?) and told me my prescription was sent to the pharmacy yesterday. She put me on hold and supposedly called the pharmacy to confirm. After hanging up, I finally got a reply to my email, but it said I needed to cancel my order and meet with a provider again. (SO FRUSTRATING!) It’s like the different departments don’t communicate. At this point I still don’t know if my prescription will arrive before I’m due for another dose. 9/5 update: after speaking with customer service on Thursday, (when they “confirmed” my prescription was sent to the pharmacy), the portal was STILL saying “pending medical review”. Keep in mind I was charged for this over a week and a half ago. So I chatted with customer service again. “Damon” ended up telling me he “just manually pushed my prescription to the pharmacy”. I told him I was told the same thing two days ago on the phone. He had no explanation and just repeated that he sent it. I asked if the portal would show anything different than “pending medical review”. After a long pause, he replied simply “no” and immediately LEFT THE CONVERSATION. What the heck! This continues to get worse. 9/9 update: portal still says “pending medical review” as of today. Embody support is now telling me it was sent to the pharmacy on 9/2. So BOTH times agents told me they pushed it through to the pharmacy “manually” was not true, it was already there!?!? I honestly don’t know what to believe now. And today I’m due for a dose. I was charged on 8/31 and still have no idea when it will arrive… 9/11 update: yesterday I randomly received a new “after visit summary” from a different NP that I never spoke to. It said he submitted my prescription to the pharmacy. (That’s the 4th person to tell me that.) Additionally there was a new message in the portal saying my shipment was delayed, and if I was low on medication, to call and they would “help right away.” So I called customer service and was told there were TWO different prescription orders placed for me, and they had “failed”, so she was escalating my concern and I would hear back in 24-48 hours. (Not the first time I’ve been told that, either.) So I emailed customer service and asked them to cancel my order and refund me. I’m done with this. They replied that they would not refund me but they’d cancel my renewal in November. That was the last straw for me. I just filed a chargeback request with my credit card. 9/24 update: still not resolved. I was talking to a specific customer service person who had actually called and emailed me… well now she stopped responding to me. I’m getting DAILY emails saying “your prescription is taking longer than normal”. This is becoming a JOKE.

She adressed my problem amd corrects it. Refilled my prescription at the corrected dose. Very efficient!

I filled out my refill paperwork as soon as the company let me. They cancelled my order without notifying me because their system had the wrong subscription. I called. Paperwork filled out 8/28 order cancelled 8/30. First phone call 8/31, promised call back withing 24-48 hours... no callback received. Second call and online chat session 9/2 promised callback that day...no callback. I keep asking what I am supposed to do when my medication is not here in time for my scheduled injection and I keep getting told that it is a 5-10 business day wait for medication... can only submit refill paperwork 10 days prior to last injection. Next call and online chat 9/3. Am currently on hold and it has been 1.5 hours. Online chat kicked me when I asked about a callback. Terrible customer service. They get you on the medication initially very fast and then you can't get refills to keep on a schedule as dictated by them.