EmbodyReviews of joinem.co

The call back so quickly ,

The provider was very knowledgeable and very helpful. Was also very professional and pleasant to speak with.

I ordered my medication through this company. Hoping to save a little money. But weeks later I have not received anything. I started communicating back and forth and found out that the pharmacy had put a stop on my order because it was written over 16 mg which is not approved by the FDA. They then told me that they were going to switch me to the 11 mg after promise being me the 15 mg dose when I signed up. They said that all doses are the same price so there was no discount for me not receiving what I had asked for, the current medication I was taking. I then asked for a refund and they said there were no refunds. A week later I still hadn't received anything. I ended up having to call my bank and having them reverse the charge. Horrible company. Horrible customer service and their offer online was just a flat out lie.

Very professional Caring Ask if I had any questions

My provider was very kind hearted and made me feel so much better about starting my journey.

Glenda answered any questions I had from how the prescriptions will be delivered to doses and let me know to contact her anytime with and questions or help i need. Thanks Glenda AAA +++

The case manager Adrian did an excellent job helping to walk me through the process and explain how it works. 2 thumbs up!

This company has potential, but its customer service and scheduling systems need a complete overhaul. Getting in touch with a provider was difficult. Once I finally had my consultation, however, the provider was absolutely wonderful. I have received my first shipment of medication, although time will tell whether the next two shipments arrive without problems. Unfortunately, dealing with customer service was a disaster—especially for my wife. She signed up before I did, and it took several phone calls just to schedule her consultation. When the appointment time arrived, we logged in and waited. After 20 minutes, she received a message saying that she had missed the appointment, even though she had been waiting online. We called customer service again and were told that the issue would be escalated. After waiting three days without a resolution, we called back and requested a refund. We received an email confirming that the refund had been issued, but the money has not yet appeared. I will give it a few more days before contacting them again. I can also confirm what other reviewers have reported: the company charges your card immediately and continues reminding you about the next payment, even when you are having difficulty receiving the service you already paid for. Even if my next two shipments arrive as promised, I plan to cancel my subscription. I would rather pay more through a local provider than continue dealing with a company whose customer service and systems have proven so unreliable.