EmbodyReviews of joinem.co

What didn't go wrong. Customer service? There was none. Two months later, and still no GLP-1. After asking multiple times when they were going to ship it, they still never had an answer. I had to call my CC to stop charges because I had not received anything; they still were going to keep my money.

The first month I was pleased with all aspects and referred 2 friends to Embody. Then the second month...prescription was changed without my knowledge, the order took well over a week to receive it and took nearly two weeks to be able to speak with a Dr. about my concerns. So honestly, I was second guessing my referral endorsement. Today, after speaking with the Dr., I am putting that reservation on hold until I see the results of this phone call.

My issue with dosing was fixed right away

My first month of medication arrived promptly, and I initially believed Embody would be a great option for obtaining my GLP-1 medication. Unfortunately, my experience with my refill was significantly different. I submitted my refill form approximately two weeks before I was due to receive my next month’s medication. My card was charged immediately, but no updates were provided through my online portal. When I reached out via email, I was told that my medication was with the pharmacy and was scheduled to ship the following day. That did not happen. Three days later, with still no order update or shipping confirmation, I called customer service and was told that my medication would be shipping that day, September 8. When I contacted customer service again on September 9 because there was still no update, I was told the medication was supposedly shipping that day. At that point, I requested a refund and cancellation of my subscription. I was then told that subscriptions are not simply canceled and that the representative would need to submit a cancellation request. However, she could not provide me with a reference or confirmation number for the request and stated that there was no specific turnaround time. When I expressed that the situation was beginning to feel very concerning and asked for some form of confirmation, I was simply told again that reference numbers are not provided. At that point, I opened a dispute with my credit card company. My initial experience was extremely disappointing. I received conflicting information from multiple customer service representatives, my medication was not delivered when expected, I was charged without receiving the medication, and I was unable to obtain confirmation that my cancellation request had even been submitted. These were significant red flags for me, and based on my experience at the time, I could not recommend the service. Update — 09/17/26: After posting this review, I was contacted directly by an Account Manager with Embody. He took the time to listen to my concerns, confirmed that my subscription had been canceled, and processed a refund for the medication I never received. I genuinely appreciate his assistance and the effort he made to resolve the situation. I do wish it had not taken this long or required me to miss a scheduled dose due to the inaccurate information I had previously received from customer service representatives. However, I am glad that the matter was ultimately resolved, I received my money back, and my subscription has been canceled. I will not be continuing with Embody, but I do appreciate the Account Manager ultimately addressing my concerns and resolving the issue.

I switched to Embody from another GLP1 company due to their lower advertised price and no monthly subscription costs. I quickly regretted this decision for numerous reasons. 1- they requested my current prescription and then ignored it and started me at 11 units of 2.125mg. This was over a 50% reduction from the dose id been taking and a lower than normal starter dose. 2. Customer service refused to correct the issue. They do not give sensical responses most of the time and will straight up ignore your emails/messages once they get tired of going back and forth. 3. You have no access to the clinical team. You have to go through customer service and well.. read point 2. 4. Very limited appointments. Appointments are not available in timely manners. It took over a month for me to get one. 5. Note that if you schedule an appointment to discuss dosing, it will put any active refill request on hold. They will not be addressed until that appointment. I learned this the hard way when I requested a refill while waiting a month for an appointment. I missed an entire month meds and no one told me why until many many conversations with customer service. 6. I lost 0 weight in the month I was with them. Do not use this company. They are terrible to deal with and the cost savings isn’t worth it.

The Nurse Practitioner was professional and friendly. My medical history was thoroughly reviewed and all my questions were satisfactorily answered.

It was fast and easy to set up an appt and the provider was friendly and nice. There was a delay with the medicine and I am still waiting on it but other than that everything has been easy

Dr very professional and provided my with great info