Jessica K.
Support is nonexistent
The first order went well. But the second delivery did not. I have been trying to get an answer for over 2 weeks about my refrigerated medication arriving warm, and have not received any communication back. Customer support can only escalate a case, and they do not have any contact information for their “back office team” that is supposed to be contacting me. I have been without my medication for 2 weeks, going on 3, and another membership cycle has charged my card again. I even got free “VIP” service when I went to cancel my subscription. It was supposed to give me a direct contact number instead of going to support, and that information was not provided. This company is garbage. BBB has 65 complaints on record. I wish the true reviews were more transparent when searching for providers. Update: I STILL have not received communication from Embody, but they replied to this review in 48 hours. Amazing.
Response from EmbodySep 14, 2026
We’re sorry that your second delivery experience was so different from your first. We understand how frustrating it is to wait weeks for an answer about medication that arrived warm. We understand your frustration with being told your case had been escalated without receiving the follow-up you were promised, as well as the difficulty getting the direct support contact you expected with your VIP service. We’d appreciate the opportunity to review your shipment, support history, and billing records to understand what happened and address your concerns. - Embody Team