EmbodyReviews of joinem.co

Horrible communication. Constantly delays from their pharmacy partners with no ability to cancel and get a refund despite their inability to fulfill on services. They also changed my prescription when I transferred it to them without telling me and then told me I had to pay to get it changed back to what I originally transferred to them. Edit: 9-14-26 Despite the nice reply about looking into it 3 days ago, nobody from embody has reached out. The only communication I get is a notice that my medication shipment continues to be delayed. To make matters worse, when I did speak to somebody at embody they told me that the medication was already packaged up and just waiting on the shipping company to scan the label and thus could not cancel the order. Well that was 5 days ago on waiting for a shipping company to pickup a refrigerated package? They couldn’t event tell me which shipping company it was.

I appreciate that I could call somebody directly to ask my questions too, and they were fairly prompt in getting me an appointment with the provider.

Alicia was informative, answered my questions, gave me some options and I went with her recommendations.

Had a little trouble getting scheduled and having the provider actually join the first appointment call. But, if available appointments are further off that you want, call the customer support number. Instead of 6 days for my first appointment, I had it in less than 24 hours. Once we both got on the appointment call, the provider was awesome. Very detailed in his questions to me and his answers to my questions as well as some great info to help me feel secure in this new journey.

Regina was awesome. My connection was not working so she called me and explained the whole process to me.

I felt heard and understood about my concern. My provider gave me clarity for my future care needs.

I received the wrong dose and have spoken with customer service numerous times, emailed and have been escalated to senior managers. All have promised extreme concern and willingness to get another order sent, I have not opened the medicine that was sent as its the wrong dose. It’s been over a month and they are trying to place an order for a refill??? I have been told that this medicine is no longer any good after 30 days , even though it’s unopened. There are 62 complaints on the better business bureau about Embody. Buyer beware… of course they say no refunds. It’s sad that people have to be like this. UPDATE. They charged my card again for 129.00 so they charged me twice with no medicine. There needs to be some class action accountability

Provider listened.