MARK T.
Rushed and incomplete + customer recovery
The phone call was 30 minutes late. The sound quality was very poor. The nurse practitioner gave me her first name only (Vara). She rushed me through and cut me off while I was asking a question. I have to get letters from 2 of my doctors and hope the after visit summary contains the information I need to ask them. Professionally unsatisfactory. Update - Luis from Embody customer support followed up on September 18, apologized for my experience and did his best to understand and correct the problems from the first interview. Good response so far - I will report again after their follow up. I plan to stay with Embody.
Response from EmbodySep 14, 2026
We’re sorry that your appointment experience felt rushed and incomplete. A 30-minute delay, poor call quality, and feeling cut off while trying to ask questions can understandably make it difficult to get the information you need. We apologize that the appointment did not meet that standard. We’d appreciate the opportunity to review the appointment and your feedback with the appropriate team so we can better understand what happened and improve your experience. - Embody Team