K L.
I signed up with Embody for …Tirzepitide
I signed up with Embody for tirzepatide Aug 22, 2026. I received my medication on 9/1/26 at my home and I opened the plastic bag it was shipped in and water poured out of bag. The paperwork was soaked the small styro foam cooler had my medicine inside with an ice pack that was completely thawed warm and medicine felt warm. I have called and spoken to embody reps multiple times and each time I get the response “I am so sorry we have to get a CMA to call you and discuss this matter in 24-48 hrs they will call you. I have not gotten 1 call. I have called their customer service line several times and get same response. I asked for them to re-send the medicine or give me a refund. I was told I cannot get a refund I will have to speak to a Certified medical assistant. In the mean time I missed last Wednesdays shot and this Wednesdays shot. I have never gotten 1 call back from anyone at Embody. I would like a refund and I will go elsewhere to order my tirzepatide. Today is the 11th and I still have not gotten 1 response to my multiple calls or emails I have sent. Very bad customer service. I paid 129.00 and received warm tirzepatide that was shipped on 8/28/26 and delivered 9/1/26 around 1:50pm.
Response from EmbodySep 14, 2026
We’re sorry to hear about your experience, especially regarding the condition in which your medication arrived and the lack of follow-up after you repeatedly contacted us. We understand your concern about receiving a warm shipment with a completely thawed ice pack and water leaking from the packaging. We also recognize how frustrating it must have been to miss two doses while waiting for someone to address your concerns. We’d appreciate the opportunity to review your order, shipment details, and previous contacts so we can better understand what happened and work toward resolving this for you. - Embody Team