Sheenah Y.
Great overall but customer service needs fine tuning
The meds arrived quickly and directions were clear. However, when I had a question about my next shipment coinciding possibly with my 2 week vacation, the response was confusing. Meeting on video call with my provider was great and got all my questions answered. If I had any advice for improvement, it'd be to streamline your customer service. I got confusing and conflicting answers I felt like in the days leading up to meeting with the provider.
Response from EmbodyOct 13, 2026
Sheenah, We are glad you had a positive video consultation with your provider and that your initial delivery arrived promptly with clear instructions. Thank you for sharing your feedback regarding your experience. We recognize how frustrating it is to receive conflicting information when trying to coordinate medication deliveries around your travel plans. We are actively working to streamline our communication processes so that our support team provides clear, consistent answers before medical appointments. Your insights help us improve our services for future shipments. -Embody Team