EmbodyReviews of joinem.co

Embody really cares and answers any questions quickly and succinctly , I appreciate the personal connection!

Justin is my account manager and he is 10/10 stars for me. He always responds on time and has resolved every single inquiry I’ve had. I am loving embody so far!!

i was able to talk to Dr over phone! thank you! Issue was talked about and he recommended to continue program

Janella is what makes this a 5 star experience. She has been on point with everything I’ve needed. She’s considerate, knowledgeable and helpful.

I've spoken to their customer service numerous times regarding my dosage. I was promised a return call from a supervisor or manager within 24 hours 3 different times. No one has had the courtesy to respond. The people that you speak with just answer the phones and tell you they will send a ticket to a supervisor. They have no ability to help. Very POOR CUSTOMER SERVICE Someone finally responded to my post, and made numerous promises to fix my concerns. They still have done absolutely nothing that they promised. Just a bunch of lip service. Don't trust what they promise until it actually happens.

I got my first month, they initially seemed communicative and the person I ended up speaking with to resolve an incorrect phone number was friendly and helpful. The trouble began when I was half way through my monthly dosage and attempted to prompt for the next month's dose, and the automated form refused to let me until I'd taken the third dose. It felt like I'd be cutting it close but I waited, and filled out the form the following week once I'd taken the third dose. I never received my second month's dose, it should have arrived sometime before I was scheduled to take the first dose, but that was the date they billed me, and indicated I would get a notification when it shipped. The only notifications I have received since then are that my prescription is delayed. Another week has come and gone and more emails with delays. I have decided to move to another provider, so I messaged them asking for a refund and to cancel my prescription. They immediately responded saying they had canceled my prescription but would be unable to offer me a refund because the order for the prescription had already been placed. I asked if I would still get the dose they charged me for and they said no, since I had canceled (!!) After several back and forth messages, including a promise to put our exchange on x.com, they would not budge, citing their cancellation and refund policy. I asked to speak to a manager or supervisor and they said a ticket had been created and someone would contact me. TERRIBLE business, seems like fraud or theft, not delivering what they bill for then refusing to offer a refund. STAY AWAY

I have to say this. The medication so far seems to be fine. However I have called twice to discuss an issue with customer service and both times I got a man who refused to listen to a single word I said. I got a notification saying my monthly agreement would automatically be changed to a three month plan. I called to see what was going on. I read the email to the guy told him I did not want this I never agreed to this and wanted to know what was going on. He didn’t understand a single thing I said despite my very clear and direct communication and changed it to the three months even though I specifically told him I did not agree nor do I now agree to pay that I even told him I am not in a position financially to pay three months in advance. Then he proceeds to make me an appointment with the provider and contacted the pharmacy to call me. SMH. Are you serious right now. Why are you making everyone’s job harder. I had to jump through so many hoops to try to get this corrected. Cancel the appointment because I didn’t want to waste the providers time answering customer service issues. They tried to charge me almost three hundred dollars sent an email saying it didn’t go through that my request to go to three months only needed me to correct the payment I replied explaining I DID NOT agree to this and the customer service representative is the one who did this despite me specifically telling him not to do that. I said I got this taken care of thank you. Then a few days later I call in to make a payment get the same guy. He does not listen at all. I tell him I need him to let me know before he proceeds with my payment so it doesn’t decline. I have to move it from my savings. He said ok that’s fine I won’t process it yet literally said those words exactly puts me on hold to allegedly verify something and tried to process it anyways. SMH I was so irritated I just hung up and called right back to get a normal person on the line. She was amazing and was able to fix it and take my payment she kept apologizing for him but it had nothing to do with her. He is the ONLY person I have ever had any issues with it’s almost like he is trying to purposefully sabotage there company I have to call two days later because I keep getting this same payment coming out. Finally it is fixed and my medication is sent to the pharmacy. Then I get a notification saying my medication is being processed ok no problem a few days later I get a notification it has shipped. It was a Friday so I’m thinking I need to make sure I’m home and get it out of the summer sun. It doesn’t come so Monday I email them and ask about it the response I get is I can see your paying close attention to your order but it can take seven to ten business days and it is still processing at the pharmacy. SMH I do not need the aww your checking tracking line with a corporate answer it takes this long. Any reasonable person with since would see that there temperature sensitive medication has shipped and be looking for it to come. Shipped and processed is not the same. The smart elect unnecessary emails and the customer support guy who doesn’t understand anything along with multi customer care people emailing me on the same issue at once is so unnecessary. All she had to do was say I apologize for the confusing notification your medication had not shipped actually it is still processing the label was created but ups does not have it yet. That’s it. I’m seriously considering going somewhere else. Because i already have enough to deal with in the daily work grind. The last thing i want to do is repeat myself or chase down shipments that haven’t even actually been shipped. Nor do i need the cute snide remarks. I’m not rushing you and I'm not keeping a close eye on anything. You said shipped and it didn’t ship so I asked you what’s going on. Just answer it and move along. I would highly consider hiring some customer support that understands what is being clearly communicated and maybe teach them to not be smart with there customers over simple questions due to inaccurate notifications that are being sent. When I initially signed up for this program my entire order got delayed for weeks. So I was paying for the second month before I even took my second dose of the first month. That was a whole different situation that I had to jump through multiple hoops with. So if after this month they do better I will stay and update my review accordingly. However so far this has been the experience I am having. Good luck.

My PA listened, and agreed with suggestions that I made. She was great.