Felicia
The young lady that I spoke with was very caring and concerned about making the right choice helping me get the right plan
Oh well, very good as I stated before a very professional concern, caring and kind and patient

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
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10,226 approved reviews, newest moderated first
Felicia
Oh well, very good as I stated before a very professional concern, caring and kind and patient
Shelly
I never once spoke with a Dr or nurse. I've tried several emails and have called. I spoke with customer service and was on hold for at least 45 min while the CS person was trying to help me before I hung up. I wasn't happy that after being on Tirzepitide for > 9 months and taking 43 units that they started me on 21 units. My daughter started on 25 units from another company and had never taken it before. I sent a picture of the medication and bottle as asked. When I emailed the 2nd time they asked for the same thing. Worthless company
Response from EmbodySep 17, 2026
We are truly sorry to hear about your frustrating experience with our service, particularly the difficulties you encountered trying to connect with a medical professional and the issues with your medication dosage. We understand how disheartening it is to spend so much time on hold and to feel unheard after multiple attempts to communicate. We'd like to review your account to understand why you were started on a lower dosage and why your attempts to reach us were so challenging. Your feedback is important as we strive to improve our patient experience. - Embody Team
Tom F.
Company charged my card said the would reveiew with doctor and I never heard back even though they charged my card over 1400 dollars. Also never responded to any messages I sent them and til this day still have heard nothing and it’s been over 2 weeks
Response from EmbodySep 17, 2026
We are truly sorry to hear that you were charged over $1400 and never heard back regarding your doctor review, despite your attempts to reach out. We understand how frustrating it must be to have no communication for over two weeks after such a significant charge. Your experience is not what we aim for. We would appreciate the opportunity to review your account and understand what happened. - Embody Team
Laura B.
I gave embody two stars because it worked for two months. This third month however they took my payment immediately but send me messages every day saying my order has been held up in the pharmacy. I am now almost a week overdue for my shots and they are not even all route. I will never understand how these companies allow such bad customer service in such a competitive space I cannot recommend embody to anyone I know anymore.
Response from EmbodySep 17, 2026
We’re sorry to hear that your third month has been affected by a pharmacy delay, particularly after your payment was already taken and you’re now nearly a week overdue for your medication. We also apologize for the impact this delay has had on your treatment schedule. We’d appreciate the opportunity to review your account, prescription status, pharmacy processing, and shipment details to better understand what caused the delay and address your concerns. - Embody Team
Robin M.
Never got anything from them just daily emails saying there was a delay!
Response from EmbodySep 17, 2026
We sincerely apologize for the frustration caused by the repeated delay notifications and the lack of delivery. We’d appreciate the opportunity to review your account to understand what happened and address your concerns. - Embody Team
Trace R.
Received whole order. Packaging was good.
Response from EmbodySep 17, 2026
We're truly sorry to hear about the frustrating experience you've had with your recent order and the difficulty in getting a resolution. It's clear that the repeated delays, unreturned calls, and the need to dispute charges with your bank are incredibly disappointing. We’d appreciate the opportunity to review your account to understand what happened and address your concerns. - Embody Team
Debra P.
the call worked after several reschedules.
Heather N.
It was easy! I was heard and understood! Super friendly!