EmbodyReviews of joinem.co

Love the process,

Had five appointments no one called me. They emailed and texted about my appointment in hour and five minutes, but no call. I keep calling back talk to customer service and no is getting me done. I asked on three calls for a refund, but nothing yet.

Great choice!

My first Order went well. Then refill time came. I filled out the refill request and they billed me. My order still hasn’t arrived 21 days later DUE TO THEIR backed up system. They should not bill til the item is ready to ship, for one thing because Now they are saying I need to complete a whole new “visit” the next appointment is 2 days before they bill me AGAIN! So I will have then paid almost 300 for no product delivered. Customer service is a nightmare as well I’ve contacted them 4 times with no resolution to this issue. Who is to say that I won’t have to wait another 21 days or more to see my prescription?! Outrageous!

Unacceptable Delays and Lack of Medical Support ​"I had high hopes starting my journey with Embody, but my second month has been a complete nightmare. They charged my card immediately, yet my second shipment has been stuck in processing without a clear delivery date or tracking update. Getting a straightforward answer from customer service is nearly impossible, and scheduling an appointment with a medical provider to get actual clinical guidance feels out of reach. ​Communication is virtually non-existent. Being left without medication mid-treatment while they hold your money is unacceptable. The lack of care and clarity makes what should be an exciting wellness journey incredibly frustrating."

This is my 5th week no refill can’t access portal to cancel. Will dispute charge with my bank. I was charged but haven’t received my medication already missed a week which defeats the purpose of starting. Horrible horrible horrible customer service please don’t waste your money. They will not resolve just keep making empty promises, excuses, and meaningless apologies. The company has no intentions to do good honest business taking advantage of people.

DO NOT USE! UPDATE 9/30 - Shipping from date of refill request took 16 days. Causing me to miss 2 shots. I proactively tried to get help with correct dose to take after 14 days since last Thursday. I have been lied to multiple times. One CS said I would get an email. Another said a nurse would call within 24 hours. Another said I needed to make an appointment - then said appointment was canceled. 4 appointments have been made and ZERO calls from a nurse - just missed appointments in my portal. Another person today said a nurse would call within 1 hour. NOPE NO Call. I have confirmed multiple times that they will call me - not a video call as the portal says. Yes they will call me. Tomorrow I will be 21 days since my last shot. No supervisor calls - just empty I'm sorry and promises not kept. ALSO got a call from them asking if they refunded me would I take down this review - NOT HAPPENING! They do not give full doses. 2.125mg paired with L compound for first 4 weeks. Then it goes to 4.25mg. Forget low prices as the trade off is they don’t ship products in a timely manner so doses are missed. Customer service is of zero help. No refunds. A measly $10 credit off your next purchase does nothing when you have cancelled because you don’t get full doses and miss your scheduled shot day. Refill requests come the day after your shot day making fulfillment impossible especially if your shot day is a Thursday or Friday cause you loose two days for the weekend. If you decide to go with them don’t take for a week and pretend you did so just maybe you won’t miss a dose. Customer service apologizes but does nothing. The worst company ever. Edited - see their comment all full of apologizes but NO ACTION. No refund for their issue.

I was torn between two companies, and I chose to go with embody, even though the other company was offering me a money back guarantee if I didn’t lose any weight after 90 days. However, I am beginning to worry that I made the wrong choice. First of all while placing the order I accidentally hit the button to be a VIP member, and immediately after paying for my order I called in and let them know that it was a mistake that I made with the extra $44 charge for becoming a VIP member. The operator over the phone, though polite wasn’t r really much help in getting that charge removed from my credit card. That should’ve been my first red flag. Now I’m stuck with this charge as a VIP member and I don’t really see the benefit because my medication is still delayed. Every day since I placed my order I have been getting a text or an email stating sorry your medication is delayed, but we’re on top of it and we will keep you updated. We will send you a tracking number soon…blah, blah, blah. I’m hoping that this company can turn things around because I’m slowing starting to regret the decision I made to go with them. I don’t enjoy having this feeling of being duped. It is not fair to take our money and then dilly dally around with our medication. As of now, if I had to recommend someone to try this company, I would not.