Tila S.
Customer service needs to do better all…
Customer service needs to do better all around. Providers are attentive when you can actually access one. I had an issue and after a month of back and forth my issue was finally resolved. I will stay with this company because overall everyone I spoke with was very polite even if in my frustrations I wasn't.
Response from EmbodySep 18, 2026
It’s encouraging to hear that, despite the challenges you experienced, your concern was ultimately resolved and that the team members you interacted with remained polite and attentive. We’re sorry, however, that it took a month of back-and-forth to reach a resolution. We understand how frustrating and exhausting that process can be. We truly appreciate your feedback about improving accessibility to providers and strengthening our customer support. We’re glad to hear you’ve chosen to continue with us, and we’ll take your comments seriously as we work to provide a smoother and more responsive experience moving forward. - Embody Team