EmbodyReviews of joinem.co

Talking to Danielle, the nurse practitioner made me feel better and more secure and gave me the moment I needed to ask any questions I had

I would go back to this provider next appointments . Very professional.

Dr Luna was excellent!! Very professional and informative on all aspects of my treatment..

She listed and helped me out!

I would give NO stars if possible. That’s what i got from this company…NOTHING! I could sit here and write a NOVEL about what’s going on right now. I ordered on 9/15. No call on scheduled time! I went through h*ll just trying to straighten out this mess they caused. After all the back and forth, I was supposed to get a call today at 11:00. Guess what? No call! Which means no meds! I will not go into anymore details. I will NEVER recommend this scam of a company! I didn’t MISS any calls! I waited and waited TWICE.

They actually called and checked in

Extremely disappointing experience with Embody I am extremely disappointed with Embody and the way they handled a serious medication delivery issue. Embody used a pharmacy that shipped my medication over the course of three days, and when it finally arrived, the medication was warm. I contacted Embody immediately to report the issue and requested a replacement because I was concerned about the condition of the medication after such a prolonged shipment. Since then, the customer service experience has been incredibly frustrating. They respond sporadically, seemingly only when convenient for them, with apologies and assurances that the issue has been “escalated.” But despite repeated communication, nothing actually happens. I have received apologies, but no meaningful resolution. What is especially frustrating is the complete lack of accountability. When you are dealing with medication, this should not be treated like a delayed Amazon package or a minor customer-service inconvenience. There should be clear communication, urgency, and an actual resolution when a medication arrives in a condition that raises legitimate concerns. Instead, I have been left chasing them for answers while they continue to send generic apologies and say the issue has been escalated. At this point, the apologies are meaningless without action. My experience has been that Embody is unresponsive, ineffective, and unwilling to take accountability when something goes wrong. I expected a healthcare company to take the situation seriously and resolve it promptly. Unfortunately, that has not been my experience at all. I would strongly caution anyone considering using Embody to think carefully about how they handle medication fulfillment and, more importantly, how they handle problems when something goes wrong.

DO NOT USE THIS SHADY COMPANY. Their website clearly states that you will not be charged until and cannot cancel or get a refund after your order has been processed. My daughter signed up but immediately after her doctor contacted her to say he was able to get her meds approved so she called and emailed Embody BEFORE her order was even reviewed and approved, way before it was being processed. The first customer service number was in another country and they couldn’t do anything. Gave her another number which she had to leave a message on. Then she emailed. They got back to her and ask for more information and then crickets. So she called the next morning, only about 12 hours after signing up, they couldn’t find her account (shady) and couldn’t help her. Then finally customer service emailed her back and said, sorry your order is already being processed. How was her order already processed when customer service told her they couldn’t even find her account? She’s a college student on a limited budget and was thrilled she could get her meds through her insurance. Unfortunately, the approval that she wasn’t expecting came after she placed her order with Embody but just after. Like minutes. Terrible timing I’m sure Embody makes plenty of money and even more since they use such unethical and fraudulent business practices. And all the responses from Embody Customer Service to these reviews saying they’d love to help, they don’t want to help you.