EmbodyReviews of joinem.co

They made easy and affordable. The provider on video appt was excellent.

Health should not be measured by how much money you have. I’m very happy to find a place that was truly affordable and people that took the time with my questions. Everyone deserves to live. People are being denied by insurance if they are pre diabetic and it’s not right.

Great very helpful!

The person I spoke with was great.

There customer service is HORRENDOUS. They messed up my dosage for my second dosage. I reached out the day I saw it was at the pharmacy to stop it and have it corrected. They still mailed me the wrong dosage and have been giving me the run around for the last week. I spoke with another Nurse today she could see that the prescription was supposed to be updated and never was. So i have another month at a dosage that i did not agree upon and have no urgency in fixing their mistake. I have been on customer service chat for the last week and i keep being told i cannot speak to management and have to wait for them to contact me. This entire experience has been DISGUSTING. They just want your money and do not care what happens with you.

This review is going to be scathing. I ordered meds September 7th 2026. Meds shipped September 9th taking 5 days to reach me on September 14th, even though they were shipped 2nd Day Air UPS. Ice paks were melted and room temperature. I called customer service immediately, was advised not to use product due to safety issues, and that a ticket was created to solve this issue. It is now September 25th. No refunds are issued, customer service has told me multiple times "my ticket has been expedited," and still no resolution. I called today to cancel my subscription, was placed on terminal hold where no rep came back to help me, and was actually hung up on. After 4 different phone calls, I was finally able (I think, we shall see) to cancel my subscription, which is due to renew October 5th. There was no way to cancel my subscription from my patient portal. I have serious doubts this company is reputable, and for sure their customer service is terrible. Tons of apologies, no resolutions. It has been 16 days since the medication was shipped, and the company has never contacted me via email or phone for any sort of resolution. I would not order from this company. I have begun a dispute with my credit card company over the original amount. I am waiting for email confirmation of my cancellation. Added 9/29/26 The response that came to this review from Embody is the response that is given to everyone. I have received this response to my emails. “This is not the experience we want for our members”, and “we will be reaching out to learn more”. They never do. I did get a confirmation of my subscription cancellation, and was told in that email “I have followed up on your request for replacement of your medication, and it has been escalated for further review.” I have heard that about 6 times now. I don’t believe I will ever get a medication replacement. It is in the hands of my credit card company now.

This company has been amazing. The customer service reps are so sweet and helpful!

She was very understanding. She answered the questions I had with knowledge and compassion