EmbodyReviews of joinem.co

Landmark was so friendly and offered support and let me know I can reach out at anytime. She was very professional and I appreciated her reaching out!

On time and explained well

⭐⭐⭐⭐⭐ Excellent Customer Service – Thank You, Miguel! I’ve had a wonderful experience with Embody, especially thanks to Miguel! He has been incredibly helpful, knowledgeable, patient, and attentive throughout my GLP-1 journey. He always takes the time to answer my questions and makes the entire process easy and stress-free. It’s refreshing to deal with someone who genuinely cares about their customers and goes above and beyond to provide excellent service. Miguel is truly an asset to Embody, and I appreciate all his help. Highly recommend! ⭐️

Although the process is moving slow, the people that have been helping me have been great thank you very much

Mt questions were answered by the nurse practioner

I placed an order with Embody for a 3 month medication supply, and received part of my order in about 2 weeks, and at half the dosage that was supposed to be sent. This company ships the medication one month at a time, and has no ability to assist with the status of each shipment. I have waited 2 weeks for my second months medication delivery, and no updates. When customer service was contacted, they said they can only speak on what is shown on the website to customers. If it has been more than 7 business days, they can escalate. It had been 12 business days since the order was sent to the pharmacy. The rep stated they have no one else to speak to about the issue, and if a medication is late, that happens. If there are any medical issues that result from not receiving the medication in a timely manner, "then, it happens". There is no sense of urgency or capability from customer service to handle issues that arise, there is no accountability for being late with shipments, and no regard to the medical issues resulting in being out of the medication unexpectedly.

Customer service was supposed to change my address and they shipped to my old address anyway 1200 miles away. Now they are not willing to send a replacement shipment even though it was their fault. Telling me to have fed ex pick up my refrigerated medication and then redeliver it to my new address 7 states away and still think it's safe to take. Plus it was delivered to a rental so who knows if the package is even still there.... Do better embody.

Everyone has been helpful and helped me understand by actually taking the time to explain.