EmbodyReviews of joinem.co

Dane checks in regularly and makes sure my questions are answered, and I’m happy with my membership at the moment—no complaints!

Friendly and professional. Easy to understand

Both my intake and initial prescription went smoothly. However, I have contacted Embody’s Customer Service three times to question the dosage prescribed. The first time I was promised a call back from a nurse within 3 hours. No call back received! During my second call, I was given a same day appointment at a specific time. The nurse did not call at the appointed time! I called Embody back and requested to speak to a Supervisor. A request was sent electronically by the representative. I was informed that that it might take up to 5 business days to receive a response! Furthermore, the representative electronically requested that a Nurse call me ASAP. However, there was no way to know when the call will actually be returned. The bottom line is that Embody does not support the patient. It is important that I speak to a Nurse before my next injection in 2 days. I have questions regarding the dosage prescribed. This is a time sensitive issue which Embody fails to recognize or simply doesn’t care.

This is absolutely the WORST customer service experience I've ever experienced. I paid for 3 months, which was supposed to be automatic shipments every 28 days. I received the first shipment, but today marks 3 weeks of not having medicine for my weekly shots. No one at Embody cares, they want to blame me (even though I've paid for 3 months of automatic shipments), and feel I have done nothing but waste my money and my time trying to get what I've paid for. I could go into a lot of detail, but my advice is to run so fast from this company, even though they rank among the top companies in their field. READ INDIVIDUAL REVIEWS before signing up. I’m believing this company is a SCAM!! Editing my comment since I cannot respond to Embody’s response. To Embody: Your company has been asked MULTIPLE TIMES to make this right!!! This has gone on for almost 4 weeks now!! NO ONE CARES!

Marie is a wonderful contact person She responds immediately to any questions I might have and sets up meetings for me with other staff

Very friendly and knowledgeable.

Fast, accommodating, and friendly.

Excellent customer service. Thank you Miguel. For getting me In contact with the clinician same day.