EmbodyReviews of joinem.co

Percy called to make sure I had any questions answered and to help me to set up my appointments!

Helpful and professional!

2 Star – Paid for medication, never received it, and repeatedly promised a resolution My experience with Embody has been extremely disappointing. My MIC + B12 medication was scheduled for delivery on October 5, 2026. UPS subsequently advised me that the shipment might be missing. I contacted Embody repeatedly over several days. Every time, I was told my issue would be escalated. On October 8, an agent explicitly promised that a replacement would be shipped immediately, without waiting for the UPS investigation. I was told I would receive a confirmation email and that my account would be updated. By October 9, neither had happened. During my next conversation, another agent referenced an entirely different tracking number and incorrectly told me my medication had already been delivered. Once corrected, the agent could offer nothing more than another escalation. When I requested a refund for the medication I had not received, Embody refused, citing its no-refund policy. I understand that shipments can go missing. What I find unacceptable is the lack of ownership, inconsistent information, repeated unfulfilled assurances, and refusal to provide a clear resolution. For a company handling prescription medications, I expected substantially better accountability and customer service. As of October 9, this remains unresolved. I gave two stars as i have used their GLP1 product it was good. Update – October 14, 2026 Following my review, Embody promptly reached out to discuss my concerns and was able to resolve the issue immediately. I genuinely appreciated their sincere approach, professionalism, and willingness to listen and take ownership of the situation. The team was engaging, responsive, and focused on finding a resolution. While my initial experience was disappointing, the way Embody ultimately handled the situation has restored my confidence in the company. Thank you to the team for taking my feedback seriously and making things right. I appreciate the positive outcome and their commitment to customer satisfaction.

Miguel was very helpful with answering all my questions and concerns. I’m very happy so far with the customer service of Embody

The Coach was on-time and very good at listening. All my questions were answered.

Once again Jesse has helped me with my questions about my medication. Very fast response as well!

Pearcy Did and amazing job answering questions and also sending in the suggestions I had for possible ongoing support in the future.

Jayvee is very helpful and professional, I appreciate her quick response and kindness.