Ashley F.
WARNING: Cancelled, still charged twice, product never arrived
Do not sign up with Embody (joinem.co) until you've read this. I signed up in July 2026 at $132 a month. Their own support admits they never shipped my July order. They claim August was delivered, but I never received it and they haven't shown me proof. I cancelled in August, and they still charged my card twice after that. That's $528 total, and I have nothing to show for it. Getting help is nearly impossible. Their customer service is an AI bot that goes in circles and can't fix anything. I've spent hours trying to sort this out and still haven't gotten a single dollar back. My account is such a mess, I talked to the doctor for the first time two days ago. So they could sent me product and they didn't send everything I paid for. They won't cancel my account and act like they are going to run my card again, If you sign up, screenshot your cancellation and watch your statements closely. I'm disputing every charge with my bank and filing complaints with the BBB and the FTC.
Response from EmbodyOct 12, 2026
Hi Ashley, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had with the missing orders, charges after cancellation and repeated attempts to contact our team. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team


