D. K. L.
No retinal serum, not even trial size?
I received very small sizes in the first JLO package instead of full sizes. I did not receive any help when I talked to a customer service rep so I customized the next shipment. I was disappointed that the retinal serum that I selected was not in my package. The beso balm is too much like Vasoline ointment. Ï don't believe I got a very good deal for the price I paid for the products and I will get one more shipment to make up my mind if I'll continue as a member
Response from JLO BeautyJul 7, 2026
Thank you for sharing your experience, Debra. We’re truly sorry to hear this, and it’s not the level of service we aim to provide. To clarify regarding the sizes, the package you ordered was our Introductory Kit, which includes 30‑day starter sizes and comes with a membership that offers recurring deliveries, discounted pricing, and full account access through the member portal. About one month after the introductory kit, members receive a full‑size 90‑day kit. We'd love the opportunity to help you with your concern about the products. If you have any questions or need further assistance, please contact us at 1‑800‑704‑7551 so we can help you directly.




