JLab AudioReviews of jlabaudio.com

Noise canceling on three different models doesn’t even filter out ambient background noise, let alone people talking on a plane. Shouldn’t even be advertised as ANC earbuds.

Had them for a few months. They worked well for three, then the laft just completely stopped charging. I followed the usual fixes and it kept failing. Awful product, do not recommend

Really bad, they cut out all the time the other person can’t hear you.

Such a shame. I got the GoPOP wireless earbuds. When they connect they are great, but take far too long to decide to do so. Have returned to my wired headphones.

If I could leave less than 1 star I would. My partner got earbuds with a phone contract. After 2 months they stopped working. He was told to return them to Arizona! He said no as he was not paying for postage for a faulty product so was told by Earl in customer service to send a photo of them. He then sent a code so my partner could order a new pair. He tried to do this but it was then going to cost postage. So Earl sent another code which made them free of charge. My partner ordered them. A week later the tracking said they had been delivered to an address in Leeds. We live 60+ miles away from Leeds. My partner contacted them again and they said could he check they were not in a safe place. To which my partner advised no he couldn’t as we live 60+ miles away from Leeds! Totally different address and postcode! So another discount code later and another few days later and the tracking was e mailed again. The ear buds were being delivered by 8pm that night to our address. When my partner checked later on the ear buds had been delivered again. But yes, you guessed it, they had been delivered to Leeds again!!! All I can say is thank goodness we didn’t actually purchase any because what an absolute load of cowboys.

AWFUL, DO NOT BUY!! I've had these for 3 months now and the left bud stopped working just 1 hour in. These were the go pop+ earbuds and I've heard many others with the same problem. Poorly designed product.

Ordered from JLab via TikTok Shop and unfortunately had a very poor experience. My parcel was never delivered, despite being marked as an attempted delivery by the courier. It was then reportedly being returned, but this return was refused by the seller, leaving the item stuck in transit. I contacted customer service multiple times over the course of a week and was repeatedly told they were unable to assist or contact the courier. I was instead advised to request a refund, which was not possible as I had not received the item. The issue was only resolved after I requested details on how to escalate a formal complaint, at which point a refund was suddenly approved. Overall, this was a frustrating and unnecessarily prolonged process for what should have been a straightforward “item not received” case. I would have expected far better support from a verified seller.

I got my pods for Christmas and was very happy with them and then one day the would not pair to my phone and it was not my phone problem because I was pairing my phone to other devices.will not be getting anything from you again because I can’t rely on the pods!