JLab AudioReviews of jlabaudio.com

Customer support is effectively useless unless you're inside the 2 year warranty period. All they know how to do is issue an RMA. Product quality is honestly quite poor and the headsets have repeatedly broken (I've had 3 or 4 now). This time sadly after 2 years, so I will be moving on from JLab.

Why oh why when the jLab air headphones run down to 10% power does this incessantly nagging voice message keeps interupting informing me that the battery is low? I know, I know, l'm not stupid, unlike the design which renders the device useless when its only used 90% of its charge.Its not as if a nuclear bomb is about to go off, l'm not going to die. One little beep would do.

jlab - are phenomenally good audio, only surpassed by their support! Thanks JLab would recommend you guys to anyone.

Terrible products and customer service. I ordered a pair of JLab Go Air Sport buds which were faulty on arrival. Amazon replaced these immediately. Then 32 days later, the replacement pair developed a fault where the left earbud volume was so low I couldn’t hear anything. Outside of amazons return policy I ventured into JLab’s ‘customer service’ and was told I couldn’t have a refund but if provided proof of disposal of the faulty buds, they would replace them. I didn’t really trust that this 3rd pair would be any better but after a weeks of trying to send video evidence of chopping up the charging cable and submerging the earbuds in water, I have not got anywhere and have had enough. The email responses were unprofessional and sarcastic. Even when the buds worked, charge lasted no more than 5 hours of use and the sound quality was below par. I only wanted a reliable pair of running earbuds and these were not them. Avoid.

I can’t praise this company enough. I recently experienced an issue with my ear buds which were just still within the 2 year warranty. I emailed them on a Saturday evening and received an immediate reply. No I don’t mean an automated reply. They were asking for proof of purchase etc so I replied on Sunday morning. I didn’t expect a further reply until Monday, but sure enough the reply was received the very same day and my warranty was confirmed. Instructions were provided by them on how to order replacements on their website which I did. Within 24 hrs I received a replacement FOC delivered by Riyal Mail recorded delivery. Excellent hassle free service- well done guys

I recently experienced JLab's customer service first-hand, and it was nothing short of outstanding. Lourdes from the support team was a beacon of professionalism, responding promptly and empathetically to my issue with my JLab earphones. The resolution offered was swift, exceeding my expectations and ensuring my continued enjoyment of my JLab Work Buds. The communication was clear, kind, and reassuring throughout the process, making me feel valued and understood. Receiving my items swiftly allowed me to get back to my routine without missing a beat, a testament to JLab's efficiency and customer focus. For those considering JLab for their audio needs, know that you're not just getting quality products but also exceptional support that genuinely cares about your satisfaction. A big thank you to Lourdes and the JLab Support Team for making my experience so positive. I wholeheartedly recommend JLab to anyone for their unmatched customer service and product excellence.

Customer service they don’t have. Volume quiet second zero

Total junk. My left jbud air stopped working after about two weeks. I won't touch this company again.